Administration Support Officer -Ward position

About The Role The role of the Ward Administration Support Officer is to provide effective service delivery and patient-focused support following West Moreton Health's purposes and objectives, responding to general customer enquiries, and providing timely and accurate information and assistance to clients and staff as outlined below. Some Of The Key Responsibilities Of The Role Are Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic, and linguistic backgrounds.Grow and engage with new programs and processes adopted within the health service, with an open mind and willingness to learn.Respond to general reception inquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff. As the primary contact on the ward, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.Conduct patient interviews to verify information and financial details to complete the Patient Election Form (PEF) process.Contribute to patient flow efficiencies on the ward and throughout the hospital by liaising with a range of staff to coordinate appointments, resources, and movements on behalf of patients.Consult with patients to obtain correct details for completion of admissions to the ward and record information accurately into the hospital information systems. About You Our ideal candidate will be someone who can demonstrate the following: Have strong communication skills and ability to work in a team environment and autonomously whenAbility to prioritize and meetPositive and effective customerProficiency in the application of internal hospital information systems in addition to Microsoft Word andKnowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems. Mandatory Requirements Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16 About West Moreton Health West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships. To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community – Follow this link Benefits 17.5% annual leave loading (Additional allowances/entitlements may apply)12.75 % employer contribution to superannuationProfessional developmentSalary sacrificing options Wellness programsEmployee Assistance Service (EAS). To apply Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role. Applications to remain current for a period of 12 months and may be used to fill a similar vacancy. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.