Application Support Engineer (Frontend/UX)

Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies!

We're seeking a passionate and skilled Application Support Engineer to join our client's highly collaborative, supportive & multi-talented UX APJ Tech Support team. You will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape! 

Job Title: Technical Support Engineer (UX)
   
What your exciting days will look like:

• Use your creative problem-solving skills to troubleshoot & resolve complex technical problems
• Advocate for users, providing expert guidance & solutions.
• Own & resolve challenging UX platform issues.
• Collaborate seamlessly with customers & internal teams (admins, developers etc.)
• Manage your time wisely & juggle priorities like a boss
• Put to good use your knowledge in Incident, problem, change management, knowledgebase & defects
• Report design, reliability, and maintenance issues to engineering.
• Continuously learn our product suite as it continues to grow so you can best understand & support how customers use the platform

What you'll be bringing to the table:

• Must have up to 2-4 years' experience providing Customer facing Technical support/Application support/Software support (Web based products or e-commerce preferred) 
• Good experience w/ dynamic HTML components (AJAX, JavaScript, CSS, XML, HTML, XHTML)
• Experience with JavaScript, AngularJS or Jelly would be a plus
• Experienced in analysing log files and standard debugging concept
• Working knowledge of the components in a web application stack

Nice to Haves:

• Bonus points for Backend knowledge (Java or similar languages) and DB skills (MySQL, Oracle)
• Familiarity with Linux, UNIX or other OS

What awaits you:Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for FT/perm conversion.

* Candidates must have Full working rights in AU* 12 Mos Max term contract (annual salary with accrued leave entitlements)

What's Next?

APPLY below or email *******@realtimeaustralia.com and we'll be in touch with you asap!

Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/ 
Additional information

• Several years awarded as 1 of the Top Fortune 100 companies to work for!
• Flexible WFH/Hybrid setup (2 days onsite) working from amazing Sydney CBD office
• 12 Mos Max term contract; Enjoy continuous learning & potential FT opps