Application Support Specialist

Games Workshop has a brand new opportunity for an IT Application Support Specialist to join our expanding IT team in Leppington, Sydney. If you are a natural problem solver with a passion for maintaining high standards of quality and efficiency in high-pressure situations, then this could be the role for you!

As our IT Application Support Specialist, you will provide Level – 2 application support ensuring system stability and support for our business-critical applications across Australia and New Zealand. You’ll work as part of our small local IT team to observe, analyse, and troubleshoot systems, ensuring they operate smoothly by planning and executing functional testing, creating detailed test cases, addressing system bugs and resolving issues. You will also play a critical role in supporting business growth, with the rollout and transitioning of a system improvement programme.

Collaboration is key as you will work closely with our office, retail and warehouse teams as well as the global IT team, to help identify and solve system issues. Flexibility is essential, as you’ll be collaborating across time zones with the UK to ensure we continue to enhance our operations.

The ideal person will have 3+ years experience in Level-2 application support, have experience with D365 and Integration troubleshooting in a retail or warehouse environment. Familiarity with Azure services, POS and fluent OMS system knowledge is advantageous.

This role offers a unique opportunity to be part of a growing, dynamic IT team during a transformative period in the organisation. You will have the chance to develop your skills, gain exposure to cutting-edge technologies, and make a lasting impact on business operations. If you’re someone who can navigate complex situations with compassion, approach challenges with humility, and can bring clarity to all aspects of your communication, then we want you on our team!

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.

Closing Date: Applications must be received by Sunday, May 10th, 2025.

Location: This role is a hybrid role, where you will be expected to be onsite at our Leppington Office 3-4 days per week.

To apply, please send us a letter or a video telling us why you want this job.  This is a great opportunity for you to let us know that you understand what we are looking for.

Please include an up-to-date CV to support your application.  When you’re ready, please click apply, below.