Assistant Retreat Manager - Crystal Creek Rainforest Retreat

About Crystal Creek Rainforest Retreat
Nestled in the stunning hinterlands of Northern NSW, Crystal Creek Rainforest Retreat is a luxury couples-only rainforest escape offering seclusion, tranquility, and exceptional service. Our retreat is renowned for its eco-luxury accommodation, pristine natural surroundings, and personalised guest experiences.

We are seeking a highly motivated and experienced Assistant Retreat Manager to support the day-to-day operations of the retreat and uphold our commitment to excellence in guest service and sustainability.

Key Responsibilities

• Support the Retreat Manager in overseeing the daily operations across all departments including front office, housekeeping, and maintenance.
• Ensure a seamless and personalised guest experience from arrival to departure.
• Assist in staff supervision, training, rostering, and performance management.
• Handle guest inquiries, bookings, and feedback in a professional and timely manner.
• Coordinate and manage special requests, events, or packages for guests.
• Monitor property presentation and cleanliness, ensuring high standards are maintained at all times.
• Liaise with suppliers and contractors as required.
• Assist with stock control, inventory, and procurement.
• Contribute to the ongoing development of sustainability initiatives and eco-friendly practices.
• Perform basic administrative tasks including reporting, scheduling, and correspondence.

Essential Requirements

• Proven experience in a similar hospitality management or assistant management role, preferably within a boutique or luxury retreat/resort setting.
• Strong leadership, communication, and organisational skills.
• A hands-on, guest-focused approach with exceptional attention to detail.
• Ability to work independently and as part of a small, dedicated team.
• Excellent problem-solving skills and a proactive attitude.
• Proficient in property management systems (PMS), booking platforms, and general computer use.
• Availability to work flexible hours including weekends, evenings, and public holidays.

Click “Apply for this job” to register your interest in this fulltime salaried opportunity paying a starting salary between $75K - $90K plus super.
Additional information

• Opportunities for career growth and progression
• Fantastic work culture and supportive community
• Staff perks and discounts - Full-time role