AV Customer Service Representative

Location: Kensington, VIC
Employment Type: Full-Time/Part Time
Salary: $55,000–$75,000 base salary + commission

About Wwave Audio Visual

Wwave Audio Visual is a trusted leader in Melbourne’s event industry, delivering audio-visual, lighting, rigging, staging, and power solutions since 2002. With over 25 years of expertise, we cater to corporate, private, and wedding events, ensuring seamless execution and unforgettable experiences. Based in Kensington, VIC, our team of dedicated professionals, combines technical know-how with exceptional customer service to make every event a success, whether it’s hiring a single speaker or managing a large-scale event. Join us and be part of a dynamic team passionate about creating memorable events!

The Role

We’re looking for an enthusiastic AV Hire Customer Service/Sales Rep to join our team as the first point of contact for our clients. This role is ideal for both entry-level candidates eager to learn or more experienced in the field of events ready to take on a new role. You’ll handle phone inquiries, prepare sales quotes, and manage equipment hire orders including basic checking of equipment matching hire orders for customer pickups/returns ensuring clients receive top-tier service. For those with experience, there’s opportunity to drive larger sales, manage key accounts, and contribute to complex event solutions.

Key Responsibilities

• Respond to client inquiries via phone and email with professionalism and efficiency.
• Prepare and deliver accurate sales quotes for audio-visual equipment hire, from simple speaker packages to comprehensive event setups.
• Process the customer service side of equipment hire orders, including serving customers when they collect/return equipment.
• Build and maintain strong client relationships to foster repeat business and customer loyalty.
• Identify opportunities to upsell equipment or services, tailoring solutions to client needs.
• Update and manage client records in our CRM system for seamless order tracking.
• For Experienced Candidates: Manage key client accounts, develop tailored AV solutions for large-scale events, and negotiate contracts to maximize sales opportunities.

About You

• Strong communication skills with a friendly, client-focused approach.
• Comfortable multitasking in a fast-paced environment, handling phone calls, emails, and order coordination.
• Basic computer proficiency (e.g., Microsoft Office, email) and the rest can be trained
• Eager to learn and adaptable, with a willingness to be trained in AV equipment and sales techniques (for entry-level candidates).
• Passion for the events industry or audio-visual technology would be great.
• For Experienced Candidates: Proven sales experience, ideally in AV, events, or a related industry, with a track record of meeting targets and managing client relationships. Knowledge of AV equipment (e.g., speakers, lighting, projectors) is highly desirable.
• Reliable, organized, and able to prioritize tasks effectively.
• Passion for the events industry or audio-visual technology is a bonus!

What We Offer

• Competitive Compensation: Base salary of $55,000–$80,000 (based on experience) plus uncapped commission.
• Comprehensive Training: Full training on AV equipment, sales processes, and our CRM system, ensuring success for beginners and skill enhancement for seasoned professionals.
• Career Growth: Opportunities to progress into senior sales, account management, or technical roles within our growing company.
• Dynamic Workplace: Work in our Kensington warehouse, centrally located near Melbourne CBD, with a supportive team passionate about events.
• Impactful Role: Contribute to creating memorable events, from intimate weddings to large corporate functions, with Wwave’s industry-leading equipment.

Why Join Wwave?

At Wwave, you’ll be part of Melbourne’s vibrant events scene, helping clients bring their visions to life with a range of audio-visual solutions. Whether you’re starting your career or bringing sales expertise to the table, this role offers a chance to grow and make a difference in a fast-paced, rewarding industry. With our commitment to quality and client satisfaction, you’ll work alongside a team dedicated to excellence. Ready to make events unforgettable? We want you on our team!

How to Apply

Tell us why you’re excited to join Wwave and how your skills (or enthusiasm to learn) make you a great fit for this position. Experienced candidates are encouraged to highlight their sales achievements or AV industry knowledge.

Job Types: Full-time, Part-time

Pay: $55,000.00 – $80,000.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• AV/Event Equipment: 1 year (Preferred)
• Sales/Customer Service: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person