Branch Manager - Heritage Bank, Chermside Branch

About the role: 

We have an exciting opportunity for a Branch Manager to lead our Heritage Bank, Chermside Branch.

As a Branch Manager you are aligned to the organisational strategy of being passionate about helping people. You will have the time to do the warm and fuzzy relationship building stuff that makes a genuine difference to our customers (we call them “members”), ensuring that you are well placed to deliver personalised and appropriate services and products to support their goals and needs. A key focus is the ongoing skill development of direct reports by providing positive, consultative and comprehensive coaching and leadership. You will also be responsible for adding to our success through business development and community engagement. 

Your existing skills and experience will be complimented by a range of in-house training programs that will ensure that you are fully competent in all transactional functions, have a robust understanding of all compliance requirements as well as a comprehensive knowledge of Heritage Bank’s range of services and products.

What you’ll be doing: 

• Be responsible for managing the day-to-day operations of the branch and fostering a positive customer service experience.
• Develop and coach team members ensuring they are equipped to achieve the team's strategic goals whilst completing operational tasks.
• We will complement your existing skills and experience with in-house training so you are fully competent in all transactional functions and have a robust understanding of compliance requirements as well as Heritage Bank’s products and services.

About you:

We are looking for leaders who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded. 

The successful candidate will demonstrate the following:

• You have front line supervisory experience in the financial services industry.
• You lead by example and actively contribute to the operations of the branch whilst fostering a positive working environment.
• You share our passion for helping people and thrive on knowing that each day you have had a positive impact on the lives of our members as well as the branch team.
• You thrive in a fast-paced work environment, focusing on a number of tasks at any one time.
• You take responsibility for the outcomes produced by your team and are comfortable with influencing and developing those around you.

Why you’ll love working here!

Are you ready to embark on a distinctive career opportunity with People First Bank? Following the merger of People’s Choice and Heritage Bank in March 2023, we are on an exciting journey to unify our member focus, products, services, and technology under a single company name and brand. People First Bank embodies our commitment to prioritising people above all else.

We are 100% member owned, with approximately 720,000 members and 1,900 employees.  We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice. 

When you come to work at People First Bank, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

Putting ‘People First’ starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. 

We believe the little extras can make a big difference in supporting your success!

• We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.
• Paid parental leave and special leave provisions.
• Employee banking benefits and discounted insurances. 
• Career development opportunities, and ongoing training, coaching and support.
• A dedicated Employee Assistance Program for you and your family to access in times of need. 
• Access to wellness initiatives for you and your immediate family members.
• Paid volunteering days and access to a diverse range of community and charitable initiatives. 

Next Steps:

Sounds like a great place to work, doesn’t it? We’d love to hear from you about this exciting opportunity. Click ‘Apply Now’ and submit your application, including an up-to-date CV and cover letter. 

Applications close 8am Monday 12 May 2025.

If you have any questions or would like to discuss anything in more detail, please contact the Talent Acquisition Team: **************@heritage.com.au  

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.