Business Analyst

CMS Business Analyst - Liquor & Gaming NSW

• An exciting and challenging opportunity to work with Liquor & Gaming NSW within the Policy & Programs team
• Clerk Grade 7/8  with starting salary range of $110,266- $122,058pa plus superannuation and annual leave loading
• Full time Temporary role until June 2026 based in Sydney, NSW – Hybrid working arrangements may be available within business operational needs

About Liquor & Gaming NSW  

We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW. If you want a seat at the table, whether we’re reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you.

We’re enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest.

Our work is as diverse as our people and the NSW communities we serve. See what it’s like to work with us!

About the Role

We are seeking a skilled and proactive Business Analyst to support the Central Monitoring System (CMS) team by driving business process analysis, supporting system development, and contributing to the successful delivery of key projects. The CMS’ role is to monitor all electronic gaming machines (EGM’s) in hotels and clubs across NSW. The role also plays a key role in documentation and process improvement across in-house managed systems and platforms.

Key Responsibilities:

• Collaborate with stakeholders to design, build, test, and maintain data management systems that align with business and system needs.
• Create and manage business requirements documents and conduct meetings
• Support the delivery of automated, secure, and reliable solutions that generate insights to inform decision-making.
• Facilitate the development of robust and efficient products that align with best practice and industry standards.
• Recommend improvements to enhance data efficiency and reliability, while documenting associated risks.
• Use agreed tools and standards to design, develop, and document moderate to complex programs and scripts.
• Communicate complex technical information in a clear and accessible way for a variety of stakeholders.
• Assist in managing collaborative processes to support the delivery of services across teams and stakeholders.

To be successful you will have:

• Extensive experience in business process analysis and translating business needs into technical requirements.
• Proven experience in understanding databases and the technical solutions based on specifications.
• Strong understanding of ELT processes, with exposure to Snowflake and data warehouse environments highly regarded.
• Solid background in IT solution design, technical analysis, or similar roles.
• Excellent communication and stakeholder engagement skills, including the ability to liaise with technical and non-technical audiences.
• Strong organisational skills with the ability to manage competing priorities and project deliverables.
• Experience with agile, waterfall and hybrid methodologies.
• A collaborative and adaptable approach, with a focus on continuous improvement.

If this sounds like you, we’d love to hear from you.

To learn more about the role, please view the Role Description here.

For any questions regarding the role please contact Ken Leong, CMS Product Owner via *********@liquorandgaming.nsw.gov.au

For enquiries relating to recruitment please contact Sharlene Fouzder, Talent Acquisition Partner via ***************@dciths.nsw.gov.au

Essential requirements

• Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience.
• Appointment and ongoing assignment are subject to satisfactorily meeting the integrity standards set out in section 14 of the Gaming and Liquor Administration Act 2007, including satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant legislation and/or related policies.

How to Apply!

If you are interested in this role, click apply now!

For your application to be considered, you must submit your application online and include an updated resume and a cover letter that details your capabilities and experience in relation to role requirements.

Applications Close: Thursday 8 May [10.00AM]

The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state
• Support the creation of jobs across the creative, visitor and night-time economies
• Prioritise First Nations artists, stories and culture
• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all 
• Drive visitation through events, campaigns and visitor experience development 
• Activate our night-time and creative economies to unlock unique precincts and community spaces
• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
• Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history

We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.