Business Development Director – BPO/CX

Shape the Future of Customer Experience with Probe CX

At Probe CX, we don’t just participate in the industry—we’re leading it.

We’re on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there’s never been a better time to join us and make a real impact.

Why Probe CX?

We’re at the forefront of a rapidly expanding industry, and our growth is accelerating. Probe Group empowers businesses to amplify their customer experience by blending human insight with technological excellence.

As part of our team, you’ll have the unique opportunity to work with our portfolio of brands —ProbeCX, Innovior, ConvAI —delivering comprehensive, end-to-end solutions that drive digital transformation for our clients. From intelligent automation and data-driven insights to offshore support, you’ll have the tools and resources to offer clients the best in digitally enabled CX.

Your Role: Business Development Director

As an Business Development Director at Probe CX, you won’t just be selling—you’ll be leading the charge in our growth strategy. You’ll have the autonomy to shape your own success, supported by a company that’s recognized as sector leader.

Your mission is to secure new business and expand our service offerings across the ANZ region. This role is about more than just sales; it’s about driving CX innovation. With uncapped earning potential, the sky’s the limit for what you can achieve.

Key Tasks and Responsibilities:

• Acquire new customers, drive revenue, and close deals within key segments and verticals.
• Offer consultative solution-selling to address complex client issues in the customer care domain.
• Manage the sales process, guide internal teams, and ensure collaboration to develop innovative solutions that meet sales targets.
• Maintain disciplined CRM management throughout all sales opportunities.
• Build strong relationships with decision-makers to secure new business and maximize Probe Group’s value.
• Understand and articulate Probe CX services and differentiation.
• Identify and address client needs, acting as a trusted advisor with deep insight into their business challenges.

Measuring Success: Success is measured by positive pipeline movement, achieving new business revenue targets, maintaining strong CRM discipline, and building robust internal relationships.

Skills and Experience Required:

• Proven sales performance in the APAC region with experience in long sales cycles.
• Mature consultative solution-selling skills and ability to grow C-level relationships.
• Strong communication, relationship-building, and multitasking skills, with a passion for success and extensive networks.

Why You Should Apply

At Probe CX, we understand that intrinsic motivators are crucial for driving success and maintaining high performance. We’re looking for self-driven professionals who are passionate about customer experience and are eager to make a difference. With our support, you’ll have the freedom to excel, the resources to grow, and the recognition you deserve.

Join a Winning Team

If you’re an Enterprise Sales Hunter who thrives on achievement, autonomy, mastery, purpose, and recognition, Probe CX is the place for you. We’re not just shaping the future of customer experience—we’re leading it. Your journey to success starts here.

Take the Lead in CX Transformation

Join us at Probe CX and be part of a team that’s redefining what’s possible in customer experience. With the backing of an industry-leading company and a rapidly growing sector, your potential for success is limitless.

This is your opportunity to make a real impact, surpass your goals, and be recognized as a leader in the field.

Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe Group equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don’t just accept your unique authentic self – we celebrate it, valuing every individual’s contribution to our collective success and growth. Join us in celebrating you and your 100%!