Business Transformation Manager

Position Title: Business Transformation Manager Reporting Line: Senior Director, Client Services Position Purpose Lead transformational change initiatives that enhance and simplify the client and associate experience. Oversee the planning, execution and delivery of a wide range of projects – both technology-driven and process focused, ensuring seamless system transition into Operations. Key Responsibilities Manage all aspects of project delivery, ensuring on-time implementation across the ANZ Business teams and selected regional projectsDrive the holistic adoption of innovative technologies and processes to promote continuous improvement of the operational efficiency across the ANZ business teamsDevelop and execute holistic ANZ business transformation strategies in close collaboration with key senior leadersImplement strategies and prioritise initiatives by providing problem solving and technical expertise across the organisationLead and facilitate workshops with multi-disciplinary teams across local and regional business units to understand and analyse end to end processes and make recommendations for significant transformational changeResearch and propose new technological solutions (AI) to enable continuing innovation and transformational changeProactively identify, analyse and use data to support the case for changeWork with stakeholders to leverage diverse insights, implement innovative solutions across the business teamsCoach Operational Champions in User Acceptance Testing methodology and executionWork with Operational Leaders to ensure their Operational Champions are upskilled to provide on-going troubleshooting of new technologies and processesCoach Operational Champions to effectively work with the local Enterprise Learning team, global and regional colleagues, on the release process ensuring training materials, events and release notes are issued on a timely basisResponsible for compiling and presenting business cases for approval for new & updated business and system processesLead holistic Business Process Improvement (BPI) reviews, identifying opportunities for improvement and process changes across business teams and business unitsFacilitate local transformation requirements and prioritize for roadmap developmentCreate and apply a change management strategy to support adoption of the changes required by a project or initiative.Lead any other local or regional projects or initiatives as agreed with the Senior Director Business Excellence.Prepare and equip the ANZ business for upcoming changes, ensuring readiness and smooth transitions across all business units. Experience 10 years+ experience as a Systems Manager, Subject Matter Expert or Project Manager gained in Change Management, Process Management or CRM.3-5 years' experience working in a transformational implementation roleDemonstrated ability to work at all levels of the business and negotiate change outcomesProficient in data analysis and relevant tools Experience in implementing and managing a CRM system is an advantageDemonstrated ability to clearly articulate Business Excellence strategies and obtain buy-in from various stakeholders and resources to develop approaches that drive change managementDemonstrated ability to lead and facilitate Business Process Improvement workshops across multiple local and/or regional business unitsExperience in BPMS systems is a plusDemonstrated analytical skills, including data analysis and manipulation, paired with highly developed business acumen and strategic thinkingProven application of Project Management methodologies in transformation projectsProven record of accomplishment of delivering complex projects on time and within budgetProven ability to successfully manage conflicting priorities and concurrent projectsAbility to coach and mentor teams through organisational changesTechnical competence to discuss and drive solutions with architecture and development teams. Certifications / Qualifications Bachelor’s degree within a relevant Business field. Relevant experience will be considered in lieu of formal qualifications.ITIL Foundation Certification (or commitment to achieve) Foundation & Service ManagementCertification in Project Management A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. 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