Care Service Leader - Villages

Full-time, Kirrawee location

Anglicare is looking for a warm, experienced and values-driven Care Service Leader to oversee the delivery of in-home care services within one of our vibrant Retirement Villages. This is a meaningful leadership role focused on supporting older Australians to live independently, safely, and with dignity.

As Care Service Leader, you'll lead a dedicated team of care workers, support staff, and allied health professionals. You'll be responsible for managing day-to-day operations, coordinating high-quality, person-centred services, and ensuring compliance within a regulated aged care environment. Reporting to the Village Manager, this role works in close collaboration with clinical, operational, and support teams across Anglicare.

It's a great opportunity for someone who brings operational know-how, a passion for aged care, and a heart for leadership.

Key Responsibilities

• Service Delivery & Client Advocacy: Assess residents' needs, develop care plans and budgets, coordinate services, and advocate for resident wellbeing in line with aged care funding.

• Team Leadership: Lead and support a multidisciplinary team, promote a positive team culture, and ensure care KPIs and compliance standards are consistently met.

• Workforce & Performance Management: Recruit, train and develop care staff, manage rosters and scheduling, and foster a culture of empowerment, recognition, and continuous improvement.

• Quality & Compliance: Maintain accurate documentation, ensure compliance with Aged Care Quality Standards, manage WHS obligations, and respond to feedback or incidents appropriately.

• Collaboration & Community: Work alongside chaplains, clinical teams, and the wider village community to support holistic, resident-centred care.

About You

• You're a compassionate and organised care leader who thrives in a dynamic, people-focused environment. You enjoy supporting others to succeed, building strong relationships, and improving outcomes for older Australians.

• Leadership & Team Development: Proven ability to lead teams, develop talent, and create a positive team culture.

• Aged Care Experience: Deep understanding of home care programs, aged care compliance, and person-centred service delivery.

• Operational Strength: Confident managing budgets & care planning systems

• Interpersonal Skills: Excellent communication, empathy, and advocacy skills to build trust with residents, families, and colleagues.

Qualifications & Experience

• Diploma or higher qualification in Social, Behavioural or Health Sciences

• Minimum 5 years' experience in community-based aged care or home care leadership

• Strong working knowledge of My Aged Care and care funding models

• Experience using client management systems and scheduling tools

• Current driver's licence

Why Join Us?

This is a unique opportunity to lead care services within a purpose-driven, resident-focused environment. You'll contribute to a team that values dignity, compassion, and excellence in everything we do.

What do we offer?

• Flexible, supportive work environment where you can do the most rewarding work of your life

• Professional development, training, and career progression opportunities

• Access to Treehouse rewards including discounts to 400+ retailers

• Fitness Passport with discounts to over 800 gyms for you and your family

• Tax benefits through salary packaging (as a not-for-profit)

• A safe, inclusive, and healthy workplace culture

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened.

Anglicare is committed to the safety and wellbeing of all those we serve. We have zero tolerance for abuse of any kind.

Work rights: Please note that you must have the right to lawfully work and live in Australia to apply for this role.