The Benevolent Society
Case Manager
North Sydney, 2060, Sydney, New South Wales
Community Services & Development / Management
Full time
Posted 15/04/2025
Closed 29/04/2025
- Full-time position based in Hurstville
- 79K-92K + Super + Salary packaging (Degree required for higher end of the pay scale)
- Flexible, friendly organisation, Hybrid work options available
Our Organisation
The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.
As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.
Your Role
Are you passionate about making a positive impact in the lives of carers across Australia? This is an exciting opportunity to be part of a dynamic and innovative team, as we work together to make a meaningful difference in the lives of carers. Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our Carer’s Gateway will be just a phone call away. Carer’s Gateway is an initiative to provide carers with information, support, counselling, and coaching.
Duties
- Assess and investigate the needs of the carer to point them in the right direction.
- Work collaboratively in a fast paced environment with great negotiation skills.
- Develop initial service plans in collaboration with the carer, medical and allied health professionals and referring agencies as appropriate, ensuring it meets the carers needs, goals, preferences and eligibility.
- Think outside the box and use your skills and knowledge to navigate your way seamlessly through our funding systems.
- This service is predominantly a phone based service where you will connect and make a positive impact in our carers lives that will last a lifetime!
Our Benefits
We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:
- Salary Benefits -You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
- Motor Vehicle Packaging Options – to suit your lifestyle.
- Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.
Skills and Experience
We want you to be successful in your new role! This means you’ll have:
- To have a Social Worker degree, experience as a Case Manager or Support Coordinator.
- Demonstrate understanding of the National Disability Insurance Scheme and My Aged Care.
- Strong commitment to customer service and finding solutions to meet client needs
- Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and LGBTIQ+ communities.
- Demonstrated computer skills including Microsoft Office
- Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating systems they may not understand in time of emotional stress
Apply Now!
To apply please follow the link and submit your current CV along with a 1 page cover letter discussing your reasons for applying and suitability for the role
Have any questions? Please contact Monique Norris on 048 147 6968 for a friendly, confidential discussion.
*Internally the role title is Client Support Partner
The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.