Case Manager - Insurance Claims – Docklands

The Role

As a Case Manager, you will ensure that the claims made by our client’s members will be correctly set up in the initial phase of the process and paid correctly at the end of the claim. You will be responsible for ensuring the members claiming will receive accurate correspondence, claims documentation and that the payments are complete.

Key Accountabilities and Main Responsibilities

Take ownership for handling member’s claims, communicating regularly and effectively throughout the claim
Minimising delays through effective workflow management, taking all required actions within agreed service level agreements
Creating a positive experience by quickly establishing rapport with members
Taking ownership of the claim and ensuring regular and proactive follow-up and phone contact to drive outcomes
Consistently delivering high quality work, including low errors and breaches, ensuring team and department results are delivered
Listening carefully to members and responding promptly providing correct information to their concerns and queries
Effectively managing difficult conversations by actively listening, empathising, identifying the member’s real needs and taking personal responsibility for resolving problems/issues
Providing superior customer service to members, trustees and all stakeholders by managing and processing requests within agreed timeframes and quality levels
Ensuring compliance with all legislative, financial, policy, procedural and quality requirements

Experience & Personal Attributes

Accuracy and attention to detail
Good investigation and problem-solving abilities
Ability to prioritize and time manage multiple tasks to meet tight deadlines
Ideally, claims or case management experience from the financial or property sectors

Some of our Employment Benefits

FlexiWorks – enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and company purpose
Talent Referral Program
Salary Sacrificing via superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
Novated Car Leasing

Culture @ MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

Case Manager - Insurance Claims

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