Are you a passionate leader who thrives in a dynamic, client focused environment? Do you bring out the best in others through collaboration, innovation and a strong sense of purpose If so, Amana Living invites you to join us as our next CHSP Lead
About The Role
As the CHSP Lead, you'll lead a team of dedicated Service Coordinators, providing hands on support, strategic guidance and inspired leadership. Reporting to the Operations Manager - CHSP, your role will be pivotal in both enhancing the quality of our current services and identifying opportunities for sustainable growth. y
You’ll thrive in this role if you’re adaptable, solutions-focused, and ready to lead in a continually evolving aged care landscape.
Key Responsibilities
Leadership & Staff Development
Lead and support a team of CHSP Service Coordinators, ensuring each team member is supported and empowered to meet key performance indicators.Provide regular coaching, mentoring, and development opportunities, including structured performance reviews.Address performance issues constructively and timely, fostering a positive environment where staff are motivated to excel.Ensure ongoing compliance with Aged Care Quality Standards through training and monitoring.Facilitate effective team planning aligned with Amana Livings broader stratic objectives.
Client-Centric Focus
Deliver exceptional customer service, ensuring that every client interaction is approached with empathy and professionalism.Ensure client inquiries are responded to within 24 hours, adhering to a high standard of responsiveness.Oversee the creation of care plans that are outcome-focused, personalised, and designed with a strong emphasis on reablement.Manage client feedback and complaints in accordance with best practice resolution processes.Maintain accurate and thorough client records in the CMS system as per company procedures.
Business Operations & Growth
Collaborate with the Operations Manager to identify, pursue, and implement new funding opportunities, driving sustainable growth for CHSP services.Monitor service delivery to ensure efficiency, effectiveness, and alignment with strategic objectives and service agreements.Lead the financial management of CHSP services, including budget development, variance reporting, and implementing corrective actions as needed.Support the transition of CHSP clients to higher-care home care packages, facilitating continuity of care and future growth opportunities.Implement strategic improvements to maintain the competitiveness and sustainability of services in a changing industry landscape.
Positive Culture & Communication
Foster an inclusive and positive workplace culture that aligns with Amana Living's core valuesCreate a sense of belonging and corporate identity among community-based staff through regular communication and team-building activities.Role model a customer-centric attitude, demonstrating commitment to placing the client at the heart of all operations.Facilitate effective meetings and forums for communication, information sharing, and collaborative planning.
Risk & Compliance Management
Maintain oversight of CHSP business operations, proactively addressing potential risks and challenges to meet business imperatives.Ensure compliance with all relevant legislation, funding requirements, and organisational policies.Step in to provide advice, guidance, or hands-on support as required to address urgent or complex situations.
What You Bring
Exceptional interpersonal and communication skills.Strong organisational and time management capabilities.A proactive, innovative approach to solving challenges.Proficiency in computer systems, with a readiness to learn new tools.Proven experience in motivating teams and managing performance.
Essential Requirements
National Police Clearance Certificate (no older than six months).Proof of current influenza and COVID-19 vaccinations (as per Amana Living policies).A valid Western Australian C Class Driver’s LicenseSuccessful completion of pre-employment questionnaire and reference check
Why Join Amana Living?
At Amana Living, we're not just about providing care—we're about creating a community. As the CHSP Lead, you'll contribute to a workplace culture that values teamwork, adaptability, and continuous improvement, making a real impact in the lives of our clients and staff alike.
A supportive, adaptive work environment with opportunities for personal and professional growth.The chance to lead meaningful change and innovation in the aged care sector.Competitive salary package with access to not-for-profit salary packaging benefits.flexible working arrangements to support your work- life balance.
Ready to make a meaningful impact?
Join us in leading the future of community-based aged care—apply today!