Claims Administrator

Now is the perfect time to join LeavePlus as we continue our transformation into Australia’s leading digital regulator and administrator of a portable entitlements scheme.

We’re streamlining operations and revolutionising our services through cutting-edge data and digital innovation. At the heart of this transformation is our commitment to our people—we empower our team to grow, develop, and thrive while delivering exceptional outcomes for our members. 

Are you a detail-oriented, collaborative, and service-driven professional? Do you enjoy working across teams, solving problems, and keeping things running smoothly behind the scenes? We’re looking for an Claims Administrator to join our dynamic team and help ensure the seamless delivery of essential administrative services.

As a Claims Administrator, you’ll be the cornerstone of communication and coordination within our Employer Obligations team. Your work will directly contribute to the operational success of our department, ensuring timely responses, smooth processes, and positive stakeholder experiences.

Your responsibilities will include:

• Responding to general inquiries and managing correspondence professionally.

• Managing planner tasks, ad hoc requests, and monitoring payment plans.

• Acting as a central point of contact between internal teams and external partners.

• Supporting team communication, coordination, and the implementation of administrative procedures.

• Maintaining accurate records and assisting with administrative improvements and compliance.

• Contributing positively to the team culture by living our LeavePlus values: Here for Members, Empower our People, Thrive Together, Anticipate and Create.

This is a varied role, perfect for someone who enjoys juggling tasks, supporting others, and finding better ways of doing things.

About You

• You’re a motivated and collaborative team player with a keen eye for detail and a passion for supporting smooth operations. 

• Thrive in a team environment and are aware of how your actions impact others.

• Take initiative and can manage your own time, tasks, and responsibilities.

• Are a strong communicator with excellent verbal and written skills.

• Can juggle multiple tasks and adapt to changing priorities with ease.

• Are driven to learn, grow, and improve both your personal performance and the team’s outcomes.

• Enjoy problem-solving, fostering positive relationships, and advocating for great member outcomes.

Skills & Experience

• Excellent time management and organisation skills.

• Ability to work within a compliance-focused, legislated environment.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Experience in administrative roles is beneficial (but not essential).

• Ability to quickly learn systems, legislation, and operational processes.

Qualifications

• Relevant experience in administration or office environments preferred.

• Proficiency in administrative systems and digital tools

Application Process: To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team at LeavePlus.

Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.