Claims consultant - retail life

Due to the growth of their business, our client is looking for a talented Claims Assessor (Retail) to manage a Portfolio of TPD (majority) and IP Claims. It's a business which is growing and has a strong reputation on the market for robust and fair claims management and a strong, experienced leadership team.

Responsibilties:

• To provide a personal and empathetic service to all Life Customers and be responsible for the proficient management, and assessment of all Life Claims within the stated authority limits.
• To assist the Claims Team as a whole with managing workflow
• Assess and manage claims within set authority limits
• Assist with data for claims reporting
• Claims general customer service enquiries
• System testing as required
• Claims process improvement

Internal Stakeholders

• Claimants
• Advisers
• Reinsurers
• Rehab consultants
• Strategic Specialists
• Forensic Accountant
• Chief Medical Officer
• Investigators
• Police and Coroners
• Claims Assessors
• Claims Administration team
• Operations
• Life Claims Committee
• Actuarial
• Finance
• Product
• Legal
• Underwriting
• Distribution
• Compliance

To be successful in this role, you really need proven experience in a similar role in life insurance and demonstrated dedication to service and operational excellence. Knowledge of relevant legislation and governing principles is also needed as you will manage a variety of claims (some high value). It's a split WFH culture with 3 days in office and they encourage 4 days in during the training period and whilst getting to know the team.

If you are looking for your next role in retail claims and want to join a growing business, then this might be the role for you and please reach out to John Molony (****@bkcon.com.au).

Relevant tertiary qualification preferred.