Claims Officer - Property

We are seeking experienced, customer-focused individuals to join RACQ's insurance team in response to recent and upcoming floods and storms across the state. This is your chance to make a real difference and contribute to Queensland’s resilience in the face of severe weather events.

As we see the impacts of Cyclone Alfred, we offer the opportunity to become a part of a respected organisation that positively impacts the lives of our members.

Must be available for an immediate start.

About the Role:

• Purpose: Provide responsive and proactive claims management services for RACQ members and third parties during critical weather events.
• Customer Service: Deliver exceptional service by addressing inquiries, processing claims, and resolving complaints.
• Communication: Handle customer inquiries via phone, email, and live chat, offering accurate information and building trust with customers.
• Teamwork: Collaborate with internal teams to resolve issues efficiently.

What's in it for You:

• Contract: Estimated 6-month temporary assignment, with the possibility of extension or permanency.
• Salary: Competitive pay of $35.88/hour + superannuation.
• Training: Comprehensive 8 week training program (in-office, 8 am – 4 pm during training).
• Location: Convenient location at Eight Mile Plains.
• Hybrid Work: Once training is completed, transition to a hybrid model (up to 3 months after training) – 4 days working from home, 1 day in-office.
• Additional Benefits:
• Free parking on-site.
• Access to the Employee Assistance Program (EAP).
• Onsite café.
• Opportunities to progress and transition to different areas within the business.

About You:

• Previous contact centre experience is desired.
• Experience in claims management or case management is a plus.
• Insurance experience is beneficial but not required.
• Knowledge of the claims process is a bonus.
• Passion for supporting the community during challenging times.
• Committed to contributing to Queensland’s resilience during weather events.
• Able to work on a Mon-Sun 7am - 7pm rotating roster.
• Ready to join a temporary workforce and contribute to established claims teams.
• Willing to learn and adapt in an evolving insurance space.

What’s Next:

If you're ready to embark on a meaningful journey and be part of a team that makes a difference, we want to hear from you. Apply now to join RACQ and make an impact with a trusted Queensland organization.

For more information or to apply, contact:
Hannah O’Rourke – Recruitment Partner
Email: ********@talentpath.com.au
Phone: 0461 369 ***