Client Liaison Officer

Manager: Commercial Director Please apply by emailing your CV and cover letter to: peopleteam@everlightradiology.com Who You AreAre you an ambitious, detail focussed, people person with 12+ months experience within the radiology sector (working in either an administrative, operational, sales or radiographer role) and looking to take the next step in your career? This is the perfect role for anyone looking to transition into a foundational commercial role and develop a career in sales. You will be provided the support, training, mentorship and opportunities to grow and forge a successful career in sales. Everlight Radiology – About UsAt Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2m patients globally. At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We’ll invest in your development through our CONNECT programme, ensuring we all reach our potential. The ANZ commercial team is a hard-working, close knit team. We’re supportive, collaborative and work as a team. We’re well connected, meeting everyday for a daily cross-department stand-up meeting. We regularly meet in person in Australia for team meetings, training and social events. Purpose of the RoleThe commercial team is responsible for managing client relationships and nurturing and growing business. As a Client Liaison Officer, you will help us to achieve that by supporting clients and the sales team to resolve queries and complaints, whilst also managing a small number of your own client accounts. You will work across a broad range of commercial areas. What We OfferA hybrid flexible working environmentAn employee-led development programme (CONNECT) to enhance your skills and career progressionGlobal offices in prime city locationsCompetitive remuneration packageSalary Sacrifice SchemesNovated Lease SchemeGym, Apparel and Wellbeing DiscountsStudy and exam leaveMental Health and Well-Being Support Key Responsibilities:You will be responsible for:investigation, management, archiving and reporting of client issues and complaints, including study audits and RCA’s (excluding clinical discrepancies) in a respectful and timely fashionWorking with the governance team and attending governance meetingsConducting analysis as required to support the commercial teamSupport in tendering content creation and tender library management, liaising with other teams to build library and assist with tender preparation and submissionsValidating and issuing client performance reports (both automated and manual reporting)Conduct breach coding and ensuring manual adjustments are made to reflect any changes in a study journeySupport the sales team and Commercial Director as required, including preparation for client meetings, pitches, minute taking, tenders, report preparation, investigation of issues, attending client meetings and other support tasksDirectly managing a small number of client accounts Essential Requirements Effective communication and decision-making skillsAbility to work independently and to deadlinesStrong written communication skills Confident, outgoing and ambitiousHighly organised Proven track record of problem solving in a fast-paced environmentStrong networking/relationship building skills internally and externallyModerate Microsoft Excel skillsAbility to travelAbility to attend occasional meetings with global teams outside office hours Application Process Please apply by emailing your CV and covering letter to peopleteam@everlightradiology.comWe’re looking for someone to start immediatelySuccessful applicants will be contacted to arrange a first-round interviewAt this time we are only accepting candidates who have the right to live and work in Australia