Client Onboarding & Maintenance, Assistant Vice President

SSGM Client Service Solutions (“CSS”) is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding.

The Client Onboarding & Maintenance team leads and manages the institutional client onboarding process and acts as a single point of contact and liaison throughout the entire onboarding cycle – from initial client lead to deal structuring, negotiation, legal documentation, stakeholder approval, account opening, and ongoing client servicing and interaction.

The Regulatory Onboarding team works closely with the Client Onboarding and Maintenance teams to ensure that regulatory requirements are met across for all SSGM products and act as a business resource to channel and address client inquiries relating to new regulatory requirements.

State Street’s Global Markets group is looking for a manager in the team. The GM Client Onboarding, AVP is responsible for managing the onboarding process for clients in Sydney.

Why this role is important to us

The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What You Will Be Responsible For

As GM Client Onboarding Manager, you will

Management Responsibilities

• Own the overall Client Onboarding experience in Sydney
• Act as escalation point for Client Service Solutions function
• Proactive identification of client needs and potential issues. Manages client expectations
• Maintain strong working relationships with internal counterparts
• Monitor external and internal client satisfaction
• Drive issue resolution by handling issues directly where possible and involving functional experts when needed
• Review metrics with key internal stakeholders to drive process improvements and efficiency gains
• Ensure that global SSGM procedures are followed
• Participate in the enhancement and maintenance of internal systems for workflow management and data storage
• Participate in the establishment and maintenance of controls
• Ensure the accuracy of client static data

Functional Responsibilities

• Perform activities associated with client onboarding or modification events
• Visit key clients to enhance working relationships and gain better understanding of client needs
• Develop a clear understanding of how client profiles and requirements intersect with transaction systems and internal processes
• Participate in the implementation of solutions to meet client requirements
• Gather requisite data and documents from internal or external sources as appropriate; review and analyze data and documents to ensure accuracy; route requisite data and documents to appropriate stakeholders
• Address ongoing client servicing and interaction needs
• Track and monitor potential onboarding issues and delays
• Ensure accuracy of accounts set up in transaction systems and client static data
• Maintain strong working relationships and liaise with internal and external counterparts including Clients, Front Office, Legal, Compliance, Middle Office, Operations, Technology, Project Management teams
• Perform all tasks to ensure compliance with regulatory requirements
• Tracking monitoring and resolving potential sources of onboarding issues and delays
• Ability to multi-task

Education & Preferred Qualifications

• Bachelor’s degree in business, finance, or related field
• 5+ years prior finance industry experience

Additional Requirements

• Strong customer service skills
• Strong organizational skills
• Strong knowledge of financial markets and the regulatory environment
• Project management experience would be a strong plus
• Ability to multi-task, work under pressure
• Excellent communication, interpersonal and relationship skills
• Ability to impart knowledge and share expertise effectively with staff members, clients and colleagues

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

State Street’s Speak Up Line

Job ID: R-771034