Clinical Governance Officer - Patient Reported Measures

In this role, you’ll work closely with the PRMs Program Manager to drive implementation, support stakeholders, and champion the use of patient self-reported outcomes through the Health Outcomes and Patient Experience (HOPE) platform.

In this key role, you will:

• Support the NSW Patient Reported Measures Program and other self-reported information initiatives, including project planning, implementation, and monitoring.
• Provide high-level expertise in the Health Outcomes and Patient Experience (HOPE) platform through education, training, and ongoing support for clinical teams.
• Collaborate with internal teams, clinicians, managers, and consumers to utilise PRM data to identify and implement improvements in patient care.
• Prepare key documentation such as reports, briefs, submissions, and provide secretariat support for relevant committees.
• Contribute to accreditation activities, quality improvement, and patient safety initiatives in line with NSQHS Standards.
• Foster strong relationships with stakeholders to identify PRM opportunities and priorities.
• Help develop and implement business strategies, policies, procedures, and practices that align with SESLHD objectives.

Benefits:

• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
• Discounted gym memberships with a Fitness Passport
• Employee Assistance Program (EAP) for employees and family members.
• Discounted Private Health Insurance.

Selection Criteria

1. Relevant tertiary qualifications in a healthcare discipline, or relevant equivalent work experience, or a combination of study and work experience
2. Demonstrated high level verbal and written communication skills, interpersonal, negotiation and influencing skills with a strong customer service approach
3. Experience with implementing or using patient reported outcome or experience measures, or experience in clinical governance/safety and quality in a healthcare setting
4. Demonstrated high level analytical and problem-solving skills that lead to the development of innovative solutions to meet workplace needs
5. Sound knowledge of contemporary improvement science methodologies and the ability to engage and support clinical teams to interpret and use Patient Reported Measures data for service improvement
6. Demonstrated negotiation skills including the ability to resolve conflicts, manage competing demands and prioritise resources
7. Demonstrated experience in project management and change-management and the ability to successfully implement large scale, complex programs
8. Ability to work with teams across organisational boundaries including demonstrated experience working constructively with clinical staff in complex health care organisations