Concierge

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves: 

Are you a customer service-oriented professional with a passion for creating exceptional experiences? We are seeking a Concierge to join our team at Melbourne Quarter Tower. Reporting to the Customer Relationship Manager and working closely with various stakeholders, you will play a crucial role in delivering outstanding services to our customers and visitors.

An overview of the role:  

• Welcome all customers and visitors with a warm and friendly demeanor, ensuring a positive first impression.

• Provide assistance and directions based on customer inquiries.

• Maintain the Front of House areas, ensuring they are presentable at all times.

• Offer information and assistance with local amenities and services.

• Provide VIP Meet and Greet services, escorting customers and visitors to elevators and escalators.

• Demonstrate enthusiasm and excellent customer service when handling inquiries over the phone or email.

• Promote retail tenancies within and around the building.

• Support community engagement events and initiatives.

• Provide hotel-style concierge and lifestyle services, including transport arrangements, restaurant bookings, event bookings, and conference room facilities (if applicable).

• Act as a host or co-host for community engagement events and initiatives.

• Collaborate with the CRM to continuously enhance the customer experience.

• Attend building events, meetings, and training sessions as required.

• Adhere to building safety policies, including emergency procedures.

• Assist team members with day-to-day property management tasks.

• Handle other reasonable requests and tasks that contribute to achieving team objectives.

Sound like you?  This is what we’re looking for: 

• Prior customer service experience is essential.

• Ability to multitask while maintaining a positive and proactive attitude.

• Excellent communication and interpersonal skills, both verbal and written.

• Proficient in Microsoft Office and other computer skills.

• Desired: Floor Fire Warden experience or willingness to be trained.

• Desired: Ability to speak a language other than English, but not essential.

• Desired: Certificate Level in Hospitality/Business, but not essential.

• Desired: First Aid Officer certification or willingness to be trained.

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number AFREQ424278