Contact Centre Team Leader

Public Sector People are partnering with City of Parramatta to recruit for 2x Contact Centre Team Leaders. Contact Centre Team Leader (Project) Initial 3 months contract with potential to extend Hourly Pay Rate: $55.61 p/h + Super Contact Centre Team Leader Initial 6 months contract with potential to extend Hourly Pay Rate: $55.61 p/h + Super Responsibilities Leading and guiding team of 14 - 42 customer service officer in handling customer inquiries regarding the project.Actively lead, supervise, coach and develop Contact Centre staff to ensure all services are delivered to a high standard and to promote accountability and alignment towards achieving desired organisational outcomes. Analysis of the project, management of profit & loss, and team financial analysis. Essential Minimum 5 years experience managing a medium to large size team within a contact centreStrong skills in Excel for financial analysis and projections For a confidential discussion, please contact Vinea Pho on 0434 023 446. To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.