Customer Service Manager (CSM)

Customer Services Manager

Milcom Institute – Adelaïde SA 5000

Job description

Customer Services Manager- Milcom Institute

Location: 10/68 Grenfell Street, Adelaide, SA 5000

Salary: $78,600 + Superannuation

Employment Type: Full-time, Permanent

About Milcom Institute

Milcom Institute, a leading Registered Training Organization (RTO) since 1999, provides nationally recognized vocational education and training (VET) programs in Business, Management, IT, Telecommunication, Early Childhood, and Individual Support. Based in the heart of Adelaide, the institute is committed to fostering career growth for students through high-quality education and services.

About the Role

Milcom Institute is seeking an experienced Customer Services Manager for its challenging customer service operations. This role is crucial in delivering exceptional service, ensuring student success, and maintaining the institute's formidable reputation.

The Customer Service Manager will oversee daily service operations, implement continuous improvement initiatives, and contribute to the strategic development of client services. This position is ideal for a proactive leader who thrives in a dynamic educational environment.

Key Responsibilities

* Our CSM will develop and continue to review our policies, programs, and procedures concerning customer relations and educational services provided by Milcom.

* Our CSM will ensure operational efficiency within our educational institution.

* Our CSM will provide direction and feedback to team members and assist with recruitment activities.

* Our CSM will manage, motivate, and develop staff who are focused in providing customer services.

* Our CSM will plan and implement after-sales services to follow up on customer satisfaction and advocacy and ensure the performance of educational services procured, and modify and Improve services provided.

* Our CSM will coordinate and collaborate with different organizational units, service agents, and customers to identify and respond to customer expectations.

* Our CSM will build and maintain strong relationships with students, clients, and other stakeholders.

* Our CSM will ensure compliance with RTO standards and regulatory requirements and represent Milcom Institute at industry events and conferences.

Minimum Requirements

* AQF associate degree, Advanced Diploma, or Diploma in Business, Management, or a related field.

* Minimum of three years of relevant work experience is critical.

* Proven experience in customer services management role, ideally within the education sector.

Key Skills & Attributes

* Strong leadership and team management capabilities.

* Excellent communication and interpersonal skills.

* Ability to multitask and prioritize in a fast-paced environment.

* Knowledge of VET and RTO standards and regulations (highly desirable).

* Proficiency in student management systems and relevant software.

How to Apply

To apply, send your resume to admin1@milcom.edu.au.

This is an exciting opportunity to play a vital role in enhancing client services at Milcom Institute. We'd love to hear from you if you have the expertise and passion for delivering outstanding client experiences!

Job Type: Full-time

Pay: $78,600.00 per year

Benefits:

· Salary packaging

Schedule:

· 8-hour shift

Work Authorization :

· Australia (Preferred)

Work Location: In person.

Job Type: Full-time

Pay: $75,000.00 – $78,600.00 per year

Benefits:

• Salary packaging

Schedule:

• 8 hour shift

Work Authorisation:

• Australia (Preferred)

Work Location: In person