Customer Service Officer

Residential – Onslow | Full time

Starting salary $63,336.00 p.a. negotiable dependent on skills and experience, plus allowances.

Other benefits include super matching scheme and 6-weeks annual leave

Shire housing is not provided with this position.

About the Position

We have an exciting opportunity for a local resident to join our Records and Customer Service team in Onslow.

The Shire is seeking a passionate and dedicated Customer Service Officer to join our Records and Customer Service team. Reporting to the Coordinator Records and Customer Service, this position is responsible for providing exceptional customer service to our communities and organisation.

In this role, you will be the first point of contact for internal and external customers in the Onslow administration office reception. Your primary tasks will include:

• directing incoming phone calls
• responding to Reception emails and enquiries
• animal registrations
• receipting and daily reconciliations
• flag marshal duties
• ordering of supplies, and
• assisting the team with records management

Additionally, this role will require you to maintain up to date knowledge of Shire services, activities, and events, and you may also undertake occasional Library duties.

Our ideal candidate will have previous experience in a customer service or administration-based role and will pride themselves on their exceptional customer service and ability to problem solve.

The successful applicant must be able to obtain a current Working with Children Card and a current National Police Clearance (dated within 6 months of commencement).

This position offers a competitive remuneration package and six weeks’ annual leave. All terms and conditions are as per the Shire of Ashburton Enterprise Agreement 2022.

For further information regarding this exciting opportunity, please contact Dee Walkington, Coordinator Records and Customer Services on 0427 993 410 .

Applications must be submitted online via the Shire of Ashburton website: www.ashburton.wa.gov.au by 9:00 AM Tuesday 29 April 2025 .

Please note: Shortlisting may commence immediately, and this vacancy may close earlier than the specified deadline if a successful applicant is identified.

The Shire of Ashburton encompasses the towns of Tom Price, Onslow, Paraburdoo, and Pannawonica. Our employees enjoy a relaxed lifestyle in the Pilbara region of Western Australia, set amongst the backdrop of world renowned Karijini National Park and Millstream Chichester National Park with spectacular gorges, deep red earth and are some of the oldest formations in the world and our coastline takes in the Mackerel Islands, with turquoise water and opportunities for best fishing and snorkelling.

The Shire of Ashburton is committed to diversity and strongly encourages candidates from different cultural, gender and age backgrounds to apply.

Please Note: Canvassing of Councillors or Shire Employees will disqualify. The successful applicant is required to obtain relevant police checks and to provide evidence of all claimed qualifications prior to commencing employment.