Customer Service & Warehouse Team Member (Casual)

About us
PC Case Gear is part of the Pro Gamers Group, an international ecommerce company with more than 700 employees at 12 locations worldwide!

Famous throughout the enthusiast and PC gaming community, you’ll be joining an industry leader recognised for bespoke custom PCs, gaming, modding and enthusiast tech.

For the last 20 years PC Case Gear has been equipping gamers and hardware enthusiasts with all the necessary tools for their needs. 

Being a vital part of the growing eSports and hardware segment, with exclusive partnerships and direct connections to brands, has made us a one of a kind place to explore the latest technology and experience first-hand what it feels to be part of a global movement!

About the role 
As a Customer Service Representative, you will deliver a 10/10 customer experience through efficiently responding
to customer correspondence and proactively liaising with key internal stakeholders to effectively resolve customer
queries and order issues. 

This role will also include Warehouse duties during times of need.

Key responsibilities include:

• Engaging with customers through phone calls, live chats, emails and in person
• Greeting in-person customers and assisting them with their needs
• Handling customer complaints and returns 
• Process customer orders, taking payments using EFTPOS terminals and performing data entry
• Picking and packing click and collect orders
   

Warehouse duties include (as required):

• Picking, packing and despatching orders
• Receiving incoming stock, unpacking, receipting, labelling and putting away in designated locations
• Utilising warehouse equipment such as walkie stackers & pallet jacks safely and effectively
• Assisting with general warehouse administration and stock count activities
• Other reasonable duties as required

About you
We are looking for enthusiastic and energetic people to join our fast-paced, and friendly team.

To be considered for this role, you must possess:

• Must be available to work Saturdays 7:00 am - 3:00 pm
• A strong work ethic and desire to succeed
• Be friendly, reliable, and trustworthy
• Excellent communication skills
• High attention to detail
• A willingness to learn
• Able to meet the physical demands of the role (lifting heavy boxes up to 30kg) and be comfortable working on your feet
• Previous customer service and / or pick / pack experience highly regarded
• Computer products and technical knowledge is also highly regarded

Want to apply?
If you have the skills and motivation to join the best, and enjoy a fast-paced, challenging environment then please submit your application via the ‘apply’ button. Including photos of your work with your application is highly recommended.

PC Case Gear is an Equal Opportunity employer and is committed to recruiting and retaining a talented and diverse pool of extraordinary people!