Director, Service Optimisation - BT

Create your best future and join Westpac as a Director, Service Optimisation - BT

What’s the role?

As the Director of Service Optimisation, you'll lead a dynamic team to enhance our processes and strategies. This full-time role is based in either our Sydney, Adelaide or Perth offices.  As a key member of the Service and Operations Leadership team, you’ll be responsible for driving continuous improvement, ensuring our services are efficient and our team is performing at its best. This role is accountable for the leadership of our process and service optimisation program, optimising how we service our advisers and customers. Your role will involve developing optimisation strategies, managing relationships, and fostering a collaborative culture. You'll also oversee employee performance management, coach and develop your team, and promote internal communication to create a cohesive and motivated work environment.

What do I need?

To thrive in this role, you'll need:

• A knack for building and leading high performing teams with advanced people management and coaching skills, including managing teams across states and remotely. 
• A proven track record in developing and implementing digitisation and automation strategies. 
• Experience in a process improvement and execution of strategic initiatives.
• To be Lean Six Sigma accredited, with extensive experience in application of Lean Six Sigma practices.
• Be highly collaborative with an eye for detail.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.