EV Charging Support Technician

EV Charging Support Technician

Port Melbourne, VIC – Full-time

What we do

From humble origins installing one of the first Tesla chargers in Victoria, JET Charge is now, 10 years down the track, Australia’s leading EV charging infrastructure and technology company.

We are the preferred charging partner for almost all vehicle brands and have deployed more charging stations than any other company in Australia, from one car garages right through to some of the world’s largest EV infrastructure highway projects. Our in-house team of developers also produce industry leading charging technology, from chargers to grid and energy management systems, with our products being behind the scenes of some of the world’s leading EV charging projects.

The Role

As an EV Charging Support Technician, you will play a key role in remotely commissioning EV charging systems and providing ongoing support via a ticketing system to meet customer SLAs. This role is well-suited for someone with experience in providing technical support and fault-finding, with an understanding of IT systems and networking being highly desirable. If you're ready to join the fast-growing EV charging industry, we encourage you to apply.

What are we looking for in our candidates?

• Strong knowledge of EV charging systems and related technologies.
• Experience in commissioning and technical support.
• Proficient in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Commitment to customer service and satisfaction.
• Ability to manage multiple tasks and prioritise efficiently.
• Experience in process improvement and documentation.
• Willingness to work flexible hours, including nights and weekends.
• Someone who will model our values and live our culture.

Our Commitment to You

An employer of choice is who we want to be, and as part of our commitment to you we provide an extensive Employee Value Proposition program, including flexibility of working environments, tailor-made career development, and EV charging benefits to name a few.

We believe our culture is our competitive advantage, and it is one that is diverse, determined and fearless. We believe that every one of us is a custodian for that culture and we hope to welcome you as the next member of our team.

If this position is of interest, then apply now!

To apply for this role, you need to be an Australia Citizen or a holder of an Australian Permanent Residence Visa. This role is full-time based in our Port Melbourne office with a hybrid working arrangement.