General Practice Receptionist

General Practice Receptionist

About Us

We are a general practice committed to providing high-quality care and service to our community. We foster a safe, secure, and supportive environment for our staff and patients, where teamwork and mutual respect are valued.

The Role

We are seeking a motivated and patient-focused receptionist to join our team! As the first point of contact for our patients, you will play a vital role in ensuring a smooth and efficient operation. You'll provide exceptional customer service, manage appointments, and offer administrative support to our healthcare team.

Responsibilities

• Deliver exceptional customer service: warmly greet patients and callers, answer phones promptly, and address inquiries efficiently.
• Appointment scheduling: manage appointments according to set procedures, minimise wait times, and inform patients of potential delays.
• Administrative Support: assist healthcare professionals with various tasks, manage patient flow in the waiting room, and ensure a clean and organised reception area.
• Financial tasks: process payments, handle patient invoices/receipts, manage daily banking procedures, and address account-related questions.
• Medical records management: ensure patient records are up-to-date, stored securely, and maintain accurate patient information displays.
• Communication: effectively communicate with patients, doctors, nurses, and other staff.
• Additional duties: perform other tasks as assigned by the Practice Manager, such as batching Medicare claims, scanning documents, and preparing outgoing mail.

Key Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in a medical office setting (preferred).
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Proficient in computer skills, including Microsoft Office Suite (a plus).
• Ability to prioritise tasks, work effectively in a fast-paced environment, and demonstrate a positive attitude.
• Discretion and respect for patient privacy.
• Commitment to ongoing professional development.
• Adherence to all relevant practice policies and procedures.
• Knowledge of occupational health, safety, and infection control principles.

We Offer

• Opportunity to work in a supportive and team-oriented environment.
• Rewarding career in healthcare, making a difference in the lives of our patients.

If you're a detail-oriented individual with a passion for helping others, we encourage you to apply!

• Please submit your resume and cover letter to manager@adelaideroadclinic.com.au

Job Types: Full-time, Part-time, Permanent

Pay: $23.00 – $29.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

Application Deadline: 23/05/2025