Grounds and Maintenance Manager: Turtle Sands Resort

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.

In September 2024, NRMA Parks and Resorts opened Turtle Sands, a new nature resort on the shores of the globally significant Mon Repos turtle nesting beach near Bundaberg, Queensland. The property is the only place on Australia’s mainland where you can stay metres from one of nature’s most incredible experiences: turtles nesting and hatching.

Job Description

What you will do:

Our Grounds and Maintenance team will ensure the highest possible standards in presentation and safety of Turtle Sands’, assets, grounds and facilities. As department manager, you will settle into our Head of Department management structure and assist in providing leadership, oversight and daily coordination to grounds and maintenance duties, task allocation and team rosters. You will ensure effective communication and liaison with other departmental leaders and resort management, to guarantee a smooth resort operation and product. You will:

• Attend and contribute to head of department meetings.
• Ensure the grounds and maintenance team have direction daily and receive any training and development that may be required.
• Prepare grounds and maintenance team members rosters ensuring adequate coverage as required
• Ensure all equipment is serviced and maintained
• Manage the team and all resources in a cost-effective manner and operate the department within budget.
• Ensure and maintain a safe environment for our employees and guests
• Wear your uniform with pride – you are happy to get your hands dirty to support your team and go the extra mile with a smile on your dial to assist our guests
• Act on incidental guest service assistance with minor maintenance repairs across our sites, cabins, villas, amenities and other facilities.
• Assist the team to service the pools - cleaning, dosing, water balance, repairs and maintenance as required
• Assist with any on site projects, or repairs as required.

What you will bring:

• Proven experience in leading, influencing and bringing out the ‘best’ in a team – park, resort or hotel exposure will be highly regarded
• Trade qualification (or similar) is a bonus but not necessary
• Hands on experience in maintenance of plant, gardens and in operating related equipment/machinery and/or pool maintenance
• A can-do attitude and an ability to flex style depending on your ‘customer’
• Knowledge and understanding of basic hygiene requirements and safe working procedures
• You are hardworking, energetic, enthusiastic and possess a high level of physical fitness
• Current driver's license (able to drive a manual work vehicle when required)

What’s in it for you?

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
• Discounts on all NRMA insurance products including car, home & travel
• Grow or progress your career and move around the country or across the NRMA Group's business with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you!