Deloitte
ITS Service Support Consultant
North Sydney, 2060, Sydney, New South Wales
Call Centre & Customer Service
Full time
Posted 12/04/2025
Closes 26/04/2025
This is a ITS Service Support Consultant role with one of the leading companies in AU right now 🔥 -- Deloitte -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Deloitte 🧐🧐
- *What will your typical day look like?
** You will be part of an inclusive wider team that provides high quality, hands-on, IT support to Deloitte Australia internal practitioners. It includes the hardware and software support of notebooks, unified communication devices, mobile devices and wireless network technologies. The ITS Service Support Consultant is responsible to action all incidents, tasks and requests escalated to the National Service Support queue within the IT Service Management system, and ensure all issues are addressed within agreed Service Level Agreements (SLAs).
**Key duties include:**
- Management of applications such as Windows 10, Office365, JAMF
- Setup & distribution of IT requirements for
New Starters/Bulk group in-takes of practitioners joining the firm
- Diligently adhering to our ISO 27 001 Security management requirements
- Ability to utilize tools for remote access into customer systems to determine root cause, make recommendations and solve issues
- Demonstrates a professional phone manner and presence with a customer-focused attitude toward issue resolution
- Assists with hardware support to customers and function as a liaison between the system manufacturer and the customer, when needed
- Conducts remote installations and/or system upgrades as needed
- Document and create knowledge-based articles **About the team** The Information Technology Services team is looking for the right candidate to join our dynamic and experienced team.
The successful candidate will be required to be highly focused and self-motivated to drive personal growth as well as team goals. **Enough about us, let’s talk about you. ** You are someone with:
- Experience in the Microsoft product suite including Windows 10 and Office 365.
- Experience supporting Apple MacBook & Mobile Devices (JAMF certified desirable).
- Adaptability/Flexibility
- Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
- Customer Focus
- Builds customer confidence, committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems,ensures commitments to customers are met.
- Dependability
- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
- Problem Solving
- Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
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