You will provide a single point of contact and custodianship for one or more ITIL/ITSM processes owned and managed by the Service Transition and Operations team (E.g. - Incident, Problem, Change, Release, Request, Service Level Management, or Service Catalogue Management) in line with ITIL best practice standards.
What you'll do
- Develop and maintain ITIL/ITSM process documentation, templates, process RACIs, stakeholder training resources, and process reporting metrics and dashboards
- Consult diverse stakeholder groups to drive adoption and maturity of ITIL/ITSM processes and methodologies within eHealth, other Queensland Health agencies and Hospital and Health Services to ensure process compliance, and efficiencies with a focus on the delivery of key process performance indicators
- Proactively identify and progress improvement opportunities across ITIL/ITSM processes to uplift service operations and service delivery across all eHealth teams and ICT providers within the broader Queensland Health system
About you
To be successful in this role, you will have:
- Demonstrated success in designing, implementing, and embedding ITIL/IT Service Management processes
- High level of experience in a technical ICT support capacity, including familiarity with enterprise technical domains within a large and complex ICT environment
- Demonstrated experience in the day-to-day operations of one or more of the relevant ITIL processes
- Highly developed interpersonal, negotiation, consultation, oral and written communication skills with a diverse range of stakeholders to influence and achieve tangible improvements in IT service quality
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing
- 38 hour full time work week
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
- Career progression with more than 300 diverse career pathways and career support to take you further!
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.This work is licensed under a Creative Commons Attribution 3.0 Australia License.