Library Officer

Library Customer Service & Program Support Officer

Reference number: 10635

Closing date: 11:00pm, 01 May 2025

• Part-Time Permanent position (0.60 FTE).
• Salary of $38.45 per hour plus 11.5% superannuation (commensurate with experience).
• Library Band 3
• 21 hours, 4 days a week.

The Opportunity 

Moonee Valley City Council is seeking a proactive and community-minded Library Customer Service & Program Support Officer to join our Libraries and Learning team. Based at Niddrie Library (with potential shifts across branches), this is a rewarding role supporting library users of all ages while helping deliver inclusive and engaging programs—especially for children and youth. If you have a passion for people, enjoy working in a dynamic team environment, and love connecting community with knowledge and culture, this could be the role for you!

Key Responsibilities

• Provide high-quality, customer-focused service across the library network, including responding to enquiries, assisting with borrowing, and supporting technology use.
• Proactively engage with customers in a self-service environment through floor walking and assistance with equipment like PCs, mobile devices, and library tech.
• Support the delivery of children’s and youth programs, including story times and school-age activities, under the guidance of the Children and Youth Services Technician.
• Support the Children and Youth Services Technician with collection maintenance tasks.
• Assist with basic maintenance of the children's collection and participate in team discussions and meetings.
• Contribute to a welcoming and inclusive library environment, supporting community use of spaces and responding to a wide range of public needs.
• Perform opening and closing duties, work at other branches as needed, and ensure smooth daily operations in line with Council procedures.

Skills & Experience

To succeed in this role, you will have excellent customer service skills, sound communication abilities, and a genuine interest in engaging with people of all backgrounds. You’ll be confident using a range of digital devices and library systems and bring strong organisational skills to manage tasks in a fast-paced environment. Ideally, you’ll have experience working in public libraries or similar customer-focused settings, and familiarity with delivering community or educational programs is a plus. A satisfactory completion of secondary education is required, along with relevant compliance checks, including a Working with Children Check, Police Check, and COVID-19 vaccination status.

How to Apply

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered. Please ensure a cover letter is included in your application. Applicants must address the key selection criteria outlined in the Position Description to be considered for the role.

Moonee Valley City Council (MVCC) prioritises wellbeing as everyone has the right to feel safe and well in the workplace. Our Health, Safety and Wellbeing document outlines our commitment represents our commitment to co-create, maintain and grow a safe, supportive and inclusive work environment which enables our people to be their best.

For further information, please view the Position Description or contact Nicola Klein, Coordinator Technology & Operations on 9243 1919.

 In line with Council policy you are required to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.

Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. 

Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.

Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.

At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email **@mvcc.vic.gov.au or call 9243 1122.