Marketplace Manager

Marketplace Manager

Step into an exhilarating journey with Velocity Frequent Flyer, one of Australia’s leading loyalty programs, boasting over 12 million members and growing! At Velocity, we don’t just dream about travel—we live it, breathe it, and share it with our members every day. Because at Velocity, Velocity Means Fast —fast rewards that fast-track our member’s journey to unforgettable experiences.

Picture yourself in a dynamic role where adventure fuels your work, where innovation meets passion, and where you help redefine the possibilities of loyalty programs. You’ll be at the forefront of transforming points into extraordinary experiences—whether it’s stunning getaways, exclusive financial perks, shopping sprees, or more.

As part of the Virgin Australia Group, you’ll enjoy exciting perks, unmatched support, and endless opportunities to grow your career. Join our team and help our members turn their travel dreams into reality — one unforgettable moment at a time.

What you’ll be doing:

The Marketplace Manager will report into the Head of Consumer Partnerships, with a responsibility for driving everyday earn opportunities in the eCommerce space. Leading the strategy delivery and guiding a small team, the role will be responsible for the ongoing roadmap development and optimisation of this space

You’ll be great in this role if you:

• Come with 5+ years marketplace experience, with 2+ years running and managing a marketplace
• Are confident managing e- commerce platforms using Adobe Commerce , including product catalogue management, order processing, and customer service
• Have a solid understanding of the Australian marketplace landscape and industry developments, plus experience in UX principles and best practices
• Have 5+ years sales, marketing or product management experience (desirable)
• Are confident in people leadership
• Enjoy designing creative, quality consumer products, as well as enabling business capability and
• objectives through technology (desirable)
• Have experience in conducting user research, usability testing, A/B testing and digital product developmentUnderstand analytics, with a focus on data- driven decision making
• Have previous loyalty experience ,
• Come with knowledge of web accessibility standards and best practices to ensure the site is usable by all.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you.