NATIONAL KEY ACCOUNT MANAGER

NATIONAL KEY ACCOUNT MANAGER

Our people have made us the global leader is access solutions. In return, we open doors for them wherever they go. With over 70,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces- physical and virtual – safer, more secure and easier to access.

Empowerment, Integrity and Innovation, our core values. This is what makes working with us so exciting.

What will you be doing

Reporting to the Head of Service, you will be expected to manage and nurture long term customer service contracts across Australia , ensuring excellent service delivery whilst being the primary contact for strategic client stakeholders.

Principle Duties & Responsibilities:

·       Develop and maintain strong, professional relationships with existing Key Account customers

·       Liaise with Head Office Admin to maintain accurate Asset Registers and ensure timely monthly reports

·       Act as the primary escalation point for client concerns, ensuring resolution within set timeframes

·       Monitor client account financials, including invoicing, aged debt follow-ups, and dispute resolution

·       Provide guidance to branch service teams to ensure contract commitments are delivered consistently and in alignment

·       Liaising with state offices with regard to Key Account and sales issues

·       Identify potential opportunities to expand services within existing Key Accounts.

·       Support the acquisition of new Key Account customers where appropriate and aligned with national strategy.

·       Liaise with specifications/architects/ASSA ABLOY sales leads where aligned with service contracts

What we are looking for

• Sales ability and service-oriented attitude

• Customer focused

• Knowledge of service business procedures

• Ability to assess information and make informed decisions

• Ability to make and maintain relationships both inside and outside of the company

• Ability to negotiate and communicate with people at all levels

• Ability to work to tight schedules for tenders/pricing etc

• Maintain required sales margins as per budget

• Ability to manage a remote team effectively

 We are an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete medical assessments (including Alcohol & Other drug), working with children and police checks and face to face interviews.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and out ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams and we value different perspectives and experiences.