Network Support

This Australian IT Consultancy and systems integrator, provide a full solution capability encompassing assessment, strategy, architecture, design, implementation and ongoing support and management services. With a team experienced consultants, engineers and support teams specialise in the provision of network, cyber security, automation and cloud & infrastructure technical services and solutions. They pride themselves on high quality delivery to support our clients as partners in their business success. About the RoleThey have recently won over a new client where they will be delivering deliver end-to-end network support, incident response, monitoring, and monthly reporting in line with strict SLAs. ResponsibilitiesLevel 2/3 network support (business hours + on-call for critical 24x7 incidents)Incident resolution: troubleshooting, diagnostics, root cause analysisMonitoring & alerting using LogicMonitor and vendor dashboards (Meraki, FortiManager, Citrix SD-WAN)BAU network changes (e.g. switch port configs, firewall rules, policy updates)Monthly reporting on incidents and proactive improvement recommendationsITIL-aligned service management: incident/problem/changePhysical support (Brisbane metro) or remote guidance (regional sites)Work with Datacom (Level 1) and escalate to vendors/carriers where neededSLA adherence across P1–P4 incidents Skills and ExperienceProven experience with Cisco (CCNA/CCNP) and MerakiTechnical knowledge: Citrix SD-WAN, FortiGate, Meraki, Aruba ClearPassStrong troubleshooting and diagnostics (network-focused)ITIL experience (ITIL Foundation cert would be advantageous)Able to perform under pressure in a 24x7 support contextAttention to detail – configs, patching, documentationAdaptable to fast-paced, high-availability environmentsStrong communicator – with vendors, service desks, and execsProactive, improvement-oriented mindsetResilient and flexible in navigating changeCommitted to team outcomes in a high-performance, outsourced model This role will involve some transformation work as well. replacing Citrix SD-WAN with Meraki SD-WAN and Aruba/HP switches and APs with Meraki and well as introducing Netskope (SSE/SWG.) This is an exciting opportunity to work on a range of networking technologies, learn some you don’t and be involved in supporting existing technology and helping transition from some legacy stuff to new solutions For more information call Paul Thomson on 0415176085 or send your resume to paul.t@muraconnect.com.au