Onsite Customer Service (Sydney)

ABOUT JUSTCO

JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.

Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering close to 50 coworking centres across eight gateway cities in the region.

JustCo empowers flexible work across our network of high-quality coworking centres in prime locations, seamlessly integrated with technology to enable our members to work from any of our premises. Beyond flexible workspace solutions, we also strive to be the place that works for all individuals and businesses, revolutionising how people work by providing a platform that fosters growth, connections, collaborations and opportunities for our ever-growing JustCo community and beyond.

In this role, you will be responsible for:

• Providing exceptional front-line customer service to all our members and visitors

• Handling enquiries, bookings, and requests in a friendly and efficient manner

• Ensuring the coworking spaces are well-maintained and presentable at all times

• Assisting with event coordination and administrative tasks as required

• Collaborating with the wider team to identify and implement process improvements

• Acting as the primary point of contact for our customers, fostering strong relationships

Prerequisites for the role include:

• 2 years' experience in a customer service or client-facing role, preferably in the office building centre & customer service industry

• Excellent communication and interpersonal skills, with a warm and friendly demeanour

• Strong problem-solving and decision-making abilities to handle inquiries effectively

• Adaptability and flexibility to thrive in a fast-paced, dynamic work environment

• Proficient in using relevant technology and software to deliver high-quality service

• A keen eye for detail and the ability to multitask and prioritise tasks efficiently

We will review your application and will contact you within two weeks if you are shortlisted for an interview.

Spark your potential at JustCo! We believe work should be energizing and fulfilling. Our company values growth and offers endless possibilities to develop your career and yourself. Join our passionate team and discover a work environment that helps you thrive. This is the place that works for you.