Order Processing & Fulfillment Coordinator

WHO WE ARE

Biome Australia, creator of Activated Probiotics, is an ASX listed (BIO), B Corp-certified company dedicated to improving the health of Australians. We produce research-backed products designed to improve patient outcomes.

WHAT WE OFFER

Biome Australia is an equal opportunities employer. As a certified B corporation, sustainability and accessibility are important to us. We offer a friendly and inclusive workplace with a fun and family-like culture. We are committed to supporting our team members and providing ongoing opportunities in our fast-growing company. Our head office is located on Wurundjeri land, Collingwood, with onsite parking.

THE ROLE

We are seeking an Order Processing & Fulfillment Coordinator to support the smooth processing of Biome Australia’s domestic and international orders, both incoming and outgoing. This is a hybrid role, being a mix of hands-on and administrative duties. Receiving and entering orders across multiple systems is a key part of the position. This role will be ensuring products and supplies are ordered, received, and sent out to distributors and customers on time while maintaining a clean, organised, and safe warehouse environment. Coordinating and overseeing accurate records for all inventory movement is a crucial part of this role.

KEY COLLABORATIONS

Supply Chain Manager, Operations Manager, CFO, Casual warehouse staff

RESPONSIBILITIES

• Administrative processing of orders for wholesale and direct customers

• Coordinating incoming and outgoing shipments with freight providers for both local and international shipments, and maintaining appropriate records

• Manual picking, packing and labelling

• Ensuring all order packing and deliveries are in line with customer requirements

• Managing daily task assignment for casual warehouse staff

• Monitoring inventory levels and assisting with monthly stock-take of product and marketing materials

• Managing replenishment of all warehouse consumables

• Responsibility for overall warehouse tidiness, upkeep and inventory organisation including OH&S compliance, and managing regular maintenance of warehouse equipment

• Assisting senior management in regular audits as required

• Coordinating provision of marketing materials to Biome Australia’s nationwide field team and regional accounts

• Developing and maintaining constructive working relationships with stakeholders

• Dealing directly with international and domestic distributors and customers both via phone and electronically

• General administration duties including data entry, filing, and report generation

• Ability to safely coordinate the movement of pallets weighing up to 150kg using appropriate warehouse handling equipment

• Working in both ambient and cold environments

KEY SELECTION CRITERIA

• IT literacy, with confidence working across multiple systems

• Ability to prioritise tasks in a very busy environment

• Excellent organisational skills and ability to work efficiently, with a strong work ethic

• Exceptional attention to detail with a proven ability to create and follow processes and procedures, and the ability to investigate discrepancies and process variances

• International and domestic shipping experience

• Experience with NetSuite or other ERP system desirable

• Experience with Excel (basic sums and formatting, able to export data for reports) desirable

• Knowledge of computerised inventory and tracking systems, and bar code technology desirable

• Experience in pharmaceuticals/nutraceuticals/health a bonus

Please email your CV and cover letter to *******@biomeaustralia.com.