Passenger Services Training Officer

The opportunity 

We are currently seeking a Passenger Services Training Officer, who can demonstrate accountability and integrity.   

You will be providing our employees with the required knowledge and skillset for the Passenger Services Operations, as well as supporting employees’ development.

Main accountabilities include:  

• Coordinate and conduct induction training for new employees, emphasising safety, security, work health and safety, customer service standards, check-in requirements and all CSO functional requirements.

• To control and coordinate record-keeping of all training data & re-certification dates, ensuring that staff maintain validity of certification & compliance standards are met.

• Conduct airline specific training as required.

• Responsible for overseeing assessments & performance standards, production & update of training manuals / materials / training courses & programs.

• Assist in the evaluation of staff progress, performance & development and the compilation of performance statistics whilst identifying staff training requirements.

• Maintain a strong safety culture within the workforce, driving OH&S & security awareness & compliance.

• To control & co-ordinate company quality assurance documentation, including the compilation & writing of if required, and to undertake 

• Undertake other operational and general duties in accordance with the requirements of the business.

• Work down as directed.

What we need from you

• Sound computer and word processing skills to produce or update training manuals; create and update spreadsheets and maintain training records

• Ability to demonstrate good communication skills, both verbal and written

• Ability to demonstrate excellent organisational skills and the ability to multi task

• Previous training experience will be an advantage although access to achieve the ‘Train the Trainer’ qualification will be provided

• Sound knowledge of Menzies’ operations is desirable 

• Initiative and proven ability to work with minimal supervision

• Ability to work under pressure and meet deadlines.

• A high degree of expertise in multiple carrier DCS systems and general Operational procedures.

• Effective coaching and performance management skills.

• An ability to lead by example.

• An ability to prioritise & manage a concentrated workload.

What’s in it for you 

• A growing global company with ongoing career opportunities.

• All training is provided onsite by our qualified trainers, along with on-going staff training and development programs. 

• Airport location close to public transport. 

• Discounted car parking.

• All uniform and personal protective equipment (PPE) provided.

• On-site Physio, complimentary treatments for all team members

• Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, make up.

• Above industry standard for remuneration

Application instructions:

If you are excited by this career opportunity, click apply below to get started!