Restoration Technician

Role Purpose

The Restoration Technician is responsible for attending residential and commercial properties impacted by events such as water, fire, and mould damage. This role involves completing on-site assessments, carrying out mitigation works, and setting up equipment to ensure properties are restored to a safe and habitable condition.

The technician plays a key role in delivering high-quality restoration services, adhering to health and safety guidelines, and maintaining professionalism in client interactions. The Restoration Technician works closely with the supervisor and wider operations team to ensure work is completed efficiently and in accordance with company processes and client expectations.

Reporting to

Restoration Operations Manager

Key Responsibilities

1. On-Site Works

• Attend properties to complete initial assessments and carry out restoration works.

• Perform tasks such as water extraction, mould remediation, structural drying, fire and smoke cleaning, and decontamination.

• Set up and monitor drying equipment (air movers, dehumidifiers, HEPA filters, etc.).

• Record moisture readings, complete site photos, and update job notes via mobile reporting systems.

• Assist with strip-outs and removal of damaged materials, contents, and floor coverings where required.

• Ensure cleanliness and organisation of job sites before, during, and after works.

2. Equipment & Materials Handling

• Load, transport, and set up restoration equipment as needed for each job.

• Maintain and clean equipment regularly to ensure functionality and hygiene.

• Report damaged or faulty equipment to the supervisor for repair or replacement.

3. Compliance & Safety

• Follow all health and safety procedures, including use of PPE and site hazard awareness.

• Comply with company policies, insurance client protocols, and relevant legislation.

• Report any site hazards, incidents, or concerns immediately.

4. Client Service & Communication

• Represent the company professionally on-site and during all client interactions.

• Provide clear communication to clients about the scope of work and expected timelines.

• Handle sensitive or distressed client situations with empathy and professionalism.

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Key Skills and Competencies

·         Strong practical and problem-solving skills.

·         High attention to detail and ability to follow procedures.

·         Physically fit and capable of manual handling tasks.

·         Good communication skills and professional presentation.

·         Ability to work independently and as part of a team.

·         Flexibility to adapt to varying job sites and conditions.

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Key Performance Indicators (KPI’s)

·         Timeliness and quality of restoration work completed.

·         Compliance with safety procedures and job documentation.

·         Positive feedback from clients and internal stakeholders.

·         Efficient use and maintenance of equipment and materials.

·         Contribution to overall job turnaround times and claim lifecycle.

What we offer
At KBA Insurance Repairs, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will have access to ongoing training and development opportunities, as well as a range of employee benefits including healthcare, discounts on insurance products and flexible work arrangements.

 

About us
The KBA Group is a leading national provider of insurance-related repair and restoration services Australia wide.

With a team of highly skilled technicians and a commitment to excellence, we have built a strong reputation for delivering exceptional results to our clients. 

Join us and be a part of a dynamic and growing organisation that values its people and is dedicated to making a difference in the lives of those we serve.

 

Apply now to become our next Restoration Technician and be a part of the KBA Group!