Retail Support Officer

1 x Fixed Term - Full Time position (until 30 June 2026 with the possibility of extension and/or permanency)

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

Substantive Equality Statement

Lotterywest and Healthway strive to create a hopeful, healthy, connected and sustainable community life for all Western Australians, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.

The Organisation

Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.

Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

What we Offer

Being part of Australia's only government-owned Lottery comes with a lot of responsibility and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.

Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see.

Our employee benefits include:

• A flexible work environment, with the option to work full time in the office or up to two days remotely.
• Four weeks annual leave, with the ability to purchase up to 10 weeks additional leave.
• Additional public service holidays
• A workplace that is committed to ensuring you peruse professional development opportunities
• An active employee wellbeing program, with a variety of social and wellness events.
• Quarterly volunteering leave entitlement
• Access to become a Fitness Passport member
• A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.

Job Profile 

Reporting to the Senior Retail Support Officer, the Retail Support Officer delivers a wide range of high-quality business and administrative support services to our retail customers and the general public. These services include the management of new and relocating outlets, sale of business, suspensions, terminations, weekly retailer financial reconciliations and other retailer support functions. The role has the following key areas of focus:

• Retail Support and Operations
• Managing the Lotterywest retail network entry, relocation and exit processes
• Managing and co-ordinating the administration of the Lotterywest Retailer Agreement
• Customer and stakeholder relationship management
• Effective customer issues management
• Process development, improvement and review
• Maintaining accurate records relating to the Lotterywest retail network

Mandatory / special role requirements

Police Clearance

Want to know more?

If you are driven to succeed and drive change within our organisation and in the WA community, we’d love to hear from you. To be sure this role is right for you, please read the attached job description.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

For Further Job Related Information

Enquiries about the role can be directed to Bradley Paverd Joyce, Senior Retail Support Officer on (08) 9488 6***. 

Join Lotterywest

Applicants are required to apply online and need to submit the following documents in Word or PDF format only:

1. A current resume/CV
2. A cover letter of no more than two (2) pages addressing essential selection criteria 1, 2 and 3 only

• Demonstrated experience delivering consistent and high-quality operational support services across a large customer base.
• Demonstrated experience identifying and recommending improvements to policies, processes, procedures and tools with a focus on delivering effective support services for customers.
• Demonstrated understanding of relevant contract, legislative, legal and risk requirements in a retail or similar environment.

To submit your application, please click on the Apply for the job button.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact:

Brittany Grimley, Human Resources Business Partner on (08) 9488 6***. 

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.

Protecting your Privacy 

Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to ***************@lotterywest.wa.gov.au