Scheduling & Administration Assistant

Job Description

You are focused on Making Lives Better with the Nurse Next Door Bayside team to support their Clients and Care team by providing efficient, supportive and resourceful communication.

You embody our 4 core values at every opportunity :

• Admire People
• WOW Customer Experience
• Find a Better Way
• Passionate About Making a Difference

Responsibilities:

• Answering clients and caregiver phones calls ready to respond to all challenges!
• Monitoring our Care team 'google chats' and triage daily feedback, questions and comments
• Monitoring our Care emails and triage incoming messages
• Problem solving to fill client schedules both long term and short term
• Excellent communication skills verbal, written and body language
• Strong computing skills to ensure all essential information is gathered, documented, and shared to the right people at the right time.
• Ability to prioritise in a high volume of demanding priorities
• Excellent listening skills and ability to gather essential information
• Represent the Nurse Next Door brand and provide exceptional care and education for prospective clients and their families over the phone

Job Requirement

Skills and experience

• Exceptional written and verbal communication skills
• Interpersonal skills through active listening and compassion to the caller
• Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
• You thrive in a busy environment
• Solution-oriented individual not afraid to ask questions
• Self-led leader with a commitment to goal setting and being coachable
• Customer service experience in health, hospitality, and retail industry an asset

Hours:

• Shift work 7am to 1pm, or 1pm to 5pm some oncall available
• Casual and Part Time opportunities

Job Type: Part-time

Pay: $28.69 – $34.35 per hour

Expected hours: 20 – 40 per week

Schedule:

• Monday to Friday

Application Question(s):

• How far are you located from Elsternwick 3185?
• What type of Customer Service Experience do you have?
• What type of G Suite experience do you have?
• Do you have AlayaCare experience?
• Do you have any rostering experience?

Work Authorisation:

• Australia (Required)

Work Location: In person