Service Advisor / Service Receptionist

Position Title:   Service Advisor / Service Receptionist

Department: Service                          

Location of the Role: Campbelltown

Employment Type: Full Time

Overview of the company:

Wakeling Automotive is made up of over 350 employees across 10 locations located in both the Macarthur region, the Southern Highlands and the Illawarra region. Wakeling Automotive has 16 new car franchises across Paul Wakeling Motor Group, Camden Valley Motors, Moss Vale Motor Group, Allan Mackay Autos, Wollongong City Motors, Shellharbour City Motors, Mercedes-Benz Wollongong and 8 used car locations. Wakeling Automotive not only specializes in automotive but also is home to Tyre Plus Campbelltown and Camden Cycles. In 2017, 2018 & 2019, Wakeling Automotive was recognised at the NSW Business Chamber Macarthur Region within several categories such as “excellence in workplace inclusion” & “excellence in business”. These achievements are testament to the culture and environment that is working at Wakeling Automotive.

Overview of the Role:

Paul Wakeling Motor Group is part of Macarthur's largest family owned multi-franchise motor dealership. We are now looking for the right candidate with a strong focus on customer service to join our successful Service team in the role of Service Advisor / Service Recepitionist.

Reporting to the Service Manager your day to day duties include:

• Greeting and booking in customers
• Writing and Invoicing customer paper work
• Face to Face and phone enquiries.
• Supply general advice/quotations
• Following up customer requirements
• Updating customers on their service or repair
• Booking customer's for service and repair work
• Utilising our internal computer system
• Liaising with clients about their cars needs
• Organising loan cars and ensuring correct paperwork is filled out
• Follow all internal processes and procedures

The Successful Applicant Must have:

• Able to quickly adapt to the ever-changing technologies across a wide range of vehicles
• Adhering to checklists and quality control standards
• A team player who is focused on providing exemplary quality service
• Ability to mentor / provide guidance to junior technicians 
• Keep up to date with mandatory factory training
• Excellent communication skills oral & written.
• Be mature, punctual with a strong work ethic.
• Reliable, conscientious, adaptable and customer focused
• A current drivers licence

What we can offer you:

• Uniforms supplied at no cost on commencement of employment
• Annual award night for employees
• Employee recognition and award for tenure / year of service
• Employee of the month incentive
• Christmas party for employees, partner and children
• Monthly bbq for all staff
• Self-development training opportunities
• Supportive work environment