Service Planning and Disruptions Officer

About the Role

The Public Transport Authority (PTA) is committed to delivering safe, efficient, and reliable public transport services for the people of Western Australia. We are currently seeking a proactive and highly organised Service Disruptions and Planning Officer to join our Transperth Service Planning team. In this dynamic role, you will play a vital part in planning and coordinating responses to both planned and unplanned disruptions affecting Transperth bus services. Your work will help minimise the impact on passengers during road closures, major rail replacement operations, and special events. This includes developing alternative bus routing solutions, liaising with Transperth bus contractors and key stakeholders, and assisting in the supervision of operations during peak periods and events. You will also support broader service planning efforts by analysing passenger data and identifying trends in public transport usage. Additionally, you will prepare reports, briefings, and official correspondence to inform and support service planning decisions.

About You

• Demonstrated knowledge and understanding of contract management and public transport issues.
• Demonstrated experience providing accurate and timely information in a customer-focused environment.

• Working knowledge or experience of urban and regional planning.

• Good interpersonal and communication skills (both written and verbal), with the ability to work in a team environment and contribute to the achievement of team goals.
• Sound conceptual and analytical skills including the ability to research and evaluate information.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

• Opportunities to grow through personal development and career pathways.
• Health and wellbeing programs including access to a free 24/7 onsite gym.
• Subsidised corporate apparel and spectacles
• Supportive team environment
• Opportunity to join our social club offering savings and benefits all year round.

There is one permanent full-time opportunity available for immediate start. Applicants assessed as suitable through this pool recruitment process may be used to fill similar vacancies that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen or Australian Permanent Resident or hold a current visa with permanent working rights.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Simon Cox, Network Development & Disruptions Manager on (08) 9326 3*** for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056.

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV with two work related referees.

1. A written application addressing all the selection criteria as per the JDF with no more than three (3) pages.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen.  Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.