Team Leader – Care Coordinators & Medical Records

Where cutting-edge science meets heartfelt care.

Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.

At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer a number of benefits to our staff and truly value the contribution of each individual employee. 

We are seeking a Team Leader to lead our Care Coordinators & Medical Records teams based in Sydney, Australia. The role will support Care Coordinators in Sydney and across other network clinic locations for a period of 12 months maternity leave cover.

The Care Coordinator & Medical records teams play a crucial role in managing the non-clinical aspects of patient care, ensuring a seamless and supportive experience throughout their healthcare journey.

In the role of team leader, you will be expected to manage the day-to-day organization of the teams, duties would include

Key Responsibilities

• Communication: Facilitate effective communication within the team and with other departments, ensuring information is shared accurately and timely.
• Issue Resolution: Resolve patient issues and complaints promptly and effectively.
• Team Support: Assist team members with the delivery of their day-to-day work if required, covering leave when needed and supporting junior members of the team.
• Problem Solving: Address and resolve any issues or conflicts that arise within the team, promoting a positive and productive work environment.
• Internal Collaboration: Address queries from other Genea departments, managers, doctors, and PAs. Liaise with other departments or staff members to help patients understand the entire process.
• Reporting: Prepare and present regular reports on team performance, project progress, and any other relevant metrics to senior management.
• Resource Management: Allocate and manage resources effectively to ensure the team has the necessary tools and support to achieve their objectives.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance team efficiency and effectiveness.
• Compliance and Standards: Ensure the team adheres to company policies, procedures, and industry standards.

• Exceptional customer service skills with a strong focus on patient satisfaction
• Excellent organizational and time management abilities
• Strong communication skills, both verbal and written
• Proficiency in using computer systems and willingness to learn new technologies
• Ability to work collaboratively in a team environment
• Detail-oriented with a high level of accuracy in documentation and record-keeping
• Flexibility to adapt to changing priorities and handle multiple tasks efficiently
• Problem-solving skills and the ability to make decisions independently
• Empathetic approach to patient care and support
• Experience in healthcare administration or care coordination (preferred)
• Knowledge of healthcare systems and terminology (preferred)
• Relevant education in healthcare, social services, or related field (preferred)
• Previous Management or Team Leadership Experience (preferred)

​​​​​​Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2024/25 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangemnts, access to parents at work for support, access to prima for support and breast feeding rooms.

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

Please contact our recruitment team (*********@genea.com.au) if we can help with any reasonable adjustments to enable you to participate in the job application process