gallagher ajg
Team Manager - DRO
East Melbourne, 3002, Melbourne, Victoria
Full time
Posted 02/05/2025
Closed 16/05/2025
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How you'll make an impact
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations.
We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries. Through a team geographically dispersed throughout Australia, GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne and Adelaide and in New Zealand from Auckland, Napier, Wellington, Christchurch, and Dunedin.
We are proud to be one of 124 companies from 19 countries and representing 52 industry categories, named on the Ethisphere Institute's 2017 World's Most Ethical Companies list for the sixth consecutive year. The position
We are currently seeking a Team Leader to join our office located in Melbourne's CBD. � This is a full time and permanent role, working in our Worker's Compensation team.
- Responsibilities of the Team Leader role include but are not limited to:
- Providing day-to-day management and technical support to your team ensuring the delivery of a cost effective, professional and customer focused claims service by managing the workflow of the team.
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- Developing staff and implementing quality initiatives.
- Manage day-to-day operations of your team ensuring delivery of client focused workers' compensation claims service
- Resolve complaints in accordance with company guidelines
- Analyse team performance trends and remedial action to resolve issues where required
- Achieve target remuneration in performance measures through improving claims management outcomes, specifically medical and like.
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About you
Required: High school diploma and a minimum 10 years related claim experience. Appropriately licensed and/or certified in all states in which claims are being handled. Knowledge of all team member related functions.
Preferred: Bachelor's degree preferred.
Behaviors: Requires strong analytical and problem solving skills. Ability to organize, motivate and lead a team towards flawless execution of client service instructions and performance guarantees. Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
Other behaviors as found in the Claims Adjuster Lead position as to individual file handling.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.