Technical Product Owner - Airline Experience

Job Description

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving. 

The Technical Product Owner works closely with business partners, wider technology domains and external parties providing a single point of accountability across Plan, Build and Run for Technology products in the Airline Experience portfolio. The goal is to deliver world class capabilities to our operational staff, and a world class experiences to our customers.

This role is in a highly reactive area working with products and projects within integrated operations, crisis management and accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations.

The Technical Product Owner is a leader with a customer-centric mentality and plays a crucial decision maker role with the ability to manage high pressure areas that may impact critical operations. They will manage the quality of service and operational stability, including IT risk and compliance management, delivering service improvements and providing input to service management strategies.

They responsible for developing a team culture of continuous improvement and innovation.  

You’ll have:

• 7 - 10 years’ experience in an Agile environment and experience (or equivalent work experience)
• 3+ years in implementation and delivery roles
• Demonstrated Senior Product Ownership experience, proven product delivery, implementation and run.
• Strong financial management, strong commercial and business acumen 
• Proven ability to apply analytical and critical thinking skills to solve, or lead the solving of strategic problems of high complexity on a large scale
• Expert stakeholder management skills across both business and technical functions
• Solid experience in operational service management
• Experience designing and facilitating fit for purpose workshops that deliver defined outcomes
• Expert stakeholder engagement and management skills
• Able to work cross-functionally and align business unit processes to enterprise business processes
• Strong negotiation and conflict skills
• Strong people leadership skills and experience
• Preferably Airport or Airline technology experience

Why Qantas? 

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. 
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Applications close by the 13th of May

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.