Venue Manager

Company Description

Hyde Melbourne Place is where urban luxury finds its perfect expression. A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences. Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality.

With an east end location in the heart of the city, Melbourne Place boasts a collection of experiences with a magnetic allure. This layered, mixed-use precinct, bound together by lifestyle accommodation, meeting and event spaces, exemplary dining experiences and contemporary retailers. A destination to experience the vibrant soul of Melbourne.

About Mid Air: Mid Air is our rooftop gem, offering a Mediterranean-inspired dining experience. Located on level 12, Mid Air serves breakfast, lunch and delicious dinners, all while providing stunning views of the Melbourne skyline. It's the perfect spot for guests to unwind and enjoy a vibrant, sun-kissed atmosphere.

Job Description

We're on the lookout for a Venue Manager who lives and breathes hospitality, knows how to command a room, and thrives in an atmosphere where unforgettable moments happen on the daily. You’ll be the heartbeat of our rooftop venue Mid Air and Room Service - leading operations, energising the team, and delivering bold, seamless service that keeps the good times rolling. Whether it’s a high-end event, a late-night celebration, or a casual day-to-evening experience, you’ll ensure everything runs like clockwork while keeping the guest experience front and centre.

Main Responsibilities

• Lead the day-to-day operations of the venue with flair, energy, and precision
• Drive a high-performance team culture, recruiting, training, and inspiring hospitality legends
• Collaborate closely with culinary, marketing, and events teams to bring activations and experiences to life
• Manage service flow and floor operations to ensure a smooth and unforgettable guest journey
• Oversee stock control, supplier relationships, and venue financials including labour and cost management

Qualifications

• Proven experience as a Venue Manager or Assistant Manager in a fast-paced, premium venue or lifestyle hotel
• Strong leadership skills with a genuine passion for people and guest connection
• Ability to stay calm under pressure and thrive in high-energy environments
• Operational excellence in service, floor management, and venue financials
• A forward-thinking, solutions-driven approach with a keen eye for detail
• An obsession with creating extraordinary guest experiences
• Ability to work varied shifts including evenings, weekends and public holidays
• Must have valid Australian Working Rights

Additional Information

HYDE Melbourne Place is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.