Waiter/Waitress

We are currently seeking enthusiastic and customer-oriented individuals to join our team as Wait Staff at the Red Lion Hotel part of the Laundy Hotel Group. As a member of our front-of-house team, you will play a crucial role in delivering outstanding service to our guests, ensuring they have a pleasant and enjoyable dining experience.

Benefits:

• Competitive hourly wage plus tips.
• Working with renowned Chef/Restaurateur, Manu Feildel
• Opportunities for advancement and professional development.
• Staff discounts on food offerings.
• Positive and inclusive work environment.

Tasks and Responsibilities

• Welcome guests as they arrive, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests whenever possible.
• Listen attentively to guests' orders, answer questions about menu items, and make recommendations based on their preferences. Ensure accuracy when recording orders and transmit them promptly to the kitchen.
• Deliver food and beverages to guests' tables in a timely manner, using proper serving techniques and following established service standards. Monitor tables to anticipate needs and provide refills or additional items as required.
• Keep dining areas clean and organised throughout service, including clearing tables, wiping surfaces, and resetting table settings. Assist with basic cleaning tasks as needed to uphold cleanliness standards.
• Present bills to guests, process payments accurately, and return change promptly. Thank guests for their patronage and invite them to return.
• Anticipate guests' needs and respond promptly to requests or concerns. Actively engage with guests to ensure their satisfaction and address any issues or complaints with professionalism and courtesy.
• Work closely with kitchen staff, bartenders, and other team members to coordinate service and ensure smooth operations. Communicate effectively with colleagues to ensure a seamless guest experience.
• Follow proper food handling and safety protocols to maintain a safe and sanitary work environment. Comply with all health and safety regulations and company policies.
   

Qualifications and Experience

• Previous experience in a customer service or hospitality role is preferred but not required.
• Excellent communication and interpersonal skills, with a friendly and outgoing demeanour.
• Ability to work well under pressure in a fast-paced environment.
• Strong attention to detail and the ability to multitask effectively.
• Basic maths skills for processing payments and handling cash transactions.
• Flexibility to work evenings, weekends, and holidays as needed.

How to Apply
If you are outgoing, personable, and passionate about providing exceptional service, we want to hear from you! Please submit your resume and a brief cover letter expressing your interest in the Waiter/Waitress position.