Work Order Coordinator / Call Centre Agent

Service Stream’s Utilities division (Network Service) are currently seeking a Call Centre Agent to join our growing company.

Nature of position:              Casual / Full-time hours

Location:                               Melbourne (CBD), VIC

Reporting Line:                    Scheduling Manager

Key Responsibilities

• Make scripted phone calls to residential and business customers and building managers to arrange access and appointments for our electricity meter technicians.
• Triage Work Orders by identifying follow up tasks to ensure a successful site visit.
• Accurate data entry in client's systems and Excel sheets.
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the client.
• Strong focus on customer service and compliance.

Skills and Experience

• Minimum 6 months in a call centre, customer service or administrative role is essential
• Basic competencies in MS Office suite: Excel, Outlook is essential
• Friendly phone manner
• Excellent organisational and administration skills
• High level attention to detail

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.