Office Manager

The Office Manager will be responsible for the day-to-day running of the office and coordination of administrative workflows that support our network of estimators and our insurance and builder clients.

Reporting to the Director, this role will manage office operations, service levels, compliance documentation, and key administration processes so that technical and leadership staff can focus on sales, relationships and strategic growth.

Key Responsibilities

Office & Workflow Management

• Manage daily office operations, including reception, telephony, client and partner enquiries, and supplier / invoice processing.
• Maintain and optimise workflow coordination across all participants: estimators, assessors, reviewers and client submission teams.
• Monitor service level agreements (SLAs) and turnaround times for estimate and report submissions; track metrics and escalate issues where required.
• Oversee administration of compliance, insurance, licences and certifications for the network of estimators and assessors, ensuring evidence/documentation is current.

Systems, Processes & Compliance

• Maintain and improve office systems and processes, including standard operating procedures (SOPs), admin templates and quality checks.
• Liaise with IT/Systems to support scheduling tools, CRM usage and workflow management platforms, ensuring seamless collaboration between internal staff and external partners.
• Support health & safety, risk and office compliance requirements, including policy implementation and record keeping.

Financial & Administrative Support

• Handle financial administration including invoicing, expense processing, procurement of office and operational supplies, and basic budget tracking for administrative overheads.
• Coordinate onboarding for new estimators/assessors and office staff, including induction logistics, access to systems and training schedules.
• Prepare weekly and monthly operational reports/dashboards for management (e.g. volume of claims handled, SLA performance, admin cost indicators, error/redo rates).

People, Culture & Facilities

• Act as a central point of contact for staff queries relating to office processes, tools and resources.
• Support a positive office culture, managing facilities, vendors and any remote-worker coordination relevant to the Sunshine Coast operations.