Retail Manager

IGA Ravenswood is an independent supermarket located in Ravenswood, Tasmania, operating as part of the well-known IGA network. The business is committed to providing the local community with a convenient and reliable grocery shopping experience, offering a wide range of fresh produce, packaged groceries, dairy products, and everyday household essentials. The store focuses on maintaining strong customer service standards while ensuring product quality, competitive pricing, and consistent stock availability.

As a community-based supermarket, Ravenswood IGA plays an important role in supporting local residents by delivering accessible retail services and contributing to local employment opportunities. The business continues to focus on efficient store operations, effective inventory management, and maintaining a clean, organised, and welcoming shopping environment for customers.

Due to the operational needs of the business, IGA Ravenswood requires a Retail Manager to oversee the day-to-day running of the supermarket. The Retail Manager will be responsible for managing store operations, supervising staff, maintaining stock levels, ensuring compliance with retail and safety standards, and delivering a high level of customer service. This role is essential to ensure the store operates efficiently and continues to meet the needs of the local community.

Benefits

• Competitive salary package with performance-based incentives
• Opportunity to lead and manage a dynamic retail team
• Career growth and long-term development opportunities
• Supportive and professional work environment
• Hands-on leadership role with operational decision-making
• Opportunity to build strong customer and community relationships
• Stable full-time position within a growing retail business
• Training and skill development in retail management and operations

Task & responsibilities

• Organize all store operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Prepare and control the store’s budget, aiming for minimum expenditure and maximum efficiency.
• Monitor stock levels and purchases and ensure they remain within budget.
• Deal with complaints from customers to maintain the store’s reputation.
• Inspect areas in the store and resolve any issues that might arise.
• Plan and oversee in-store promotional events or displays.
• Keep abreast of market trends to determine the need for improvements in the store.
• Analyze sales and revenue reports and make forecasts.
• Ensure the store fulfils all legal health and safety guidelines.
• Determine product mix, stock levels, and service standards.
• Formulate and implement purchasing and marketing policies, and set prices.
• Promote and advertise the establishment’s goods and services.
• Sell goods and services to customers and advise them on product use.
• Maintain records of stock levels and financial transactions.
• Undertake budgeting for the establishment.
• Control the selection, training, and supervision of staff.
• Ensure compliance with occupational health and safety regulations.

Qualification & experience

• Certificate III in Retail, or Diploma of Management, or a related qualification in retail or business management.
• Additional training in retail operations, customer service, or business administration will be highly regarded.
• Minimum 1-2 years of experience in a retail management role.
• Strong communication and interpersonal skills with the ability to lead and motivate a team.
• Experience in stock control, merchandising, and day-to-day retail store operations.
• Proven ability to deliver high levels of customer service and resolve customer issues professionally.
• Ability to manage staff rosters, monitor sales performance, and maintain store presentation standards.
• Sound understanding of workplace health and safety and retail compliance requirements.